SPO Senior Manager

Job Title

SPO Senior Manager Job Description Summary

The SPO Senior Manager, Operations within the SPO Manila Hub is responsible for leadership and coaching of the Manila-based SPO delivery teams, ensuring high-quality spatial data, reporting, and occupancy planning support across client portfolios. This role supports regional delivery capability, drives operational excellence, and acts as a key liaison between global SPO

leadership, clients, and local delivery teams. The position includes people leadership, operational oversight, financial management, and client engagement. Job Description

About the Role

• Manila Hub Leadership & Team Management: Lead and develop the Manila SPO Hub by managing team performance, resource planning, workforce growth, and collaboration across multiple portfolios within a matrix reporting environment.
• Operational Excellence: Drive operational excellence through KPI management, process optimization, automation initiatives, and alignment with global SPO standards, operations, and playbooks.
• Financial and Commercial Acumen: Oversee financial and commercial performance by managing budgets, forecasts, invoicing, utilization, margins, pricing strategies, and business case development.
• Client Engagement: Strengthen client engagement and business growth by leading client reviews, serving as an escalation point, supporting account health, driving thought leadership, and identifying opportunities to enhance service delivery and expand client relationships.

About You

• 8+ years corporate real estate or spatial data experience
• Demonstrated leadership experience managing teams across global geographies, with strong coaching, communication, and stakeholder engagement capabilities.
• Strong commercial and financial acumen, with responsibility for driving financial performance, budgeting, and business outcomes.
• Expertise in operational excellence and data governance, with a focus on delivery quality, process optimization, and adoption of global standards.
• Knowledge of workplace technology and real estate platforms, coupled with a client-centric approach measured through client satisfaction, team engagement, retention, and service delivery success.

• Why join Cushman & Wakefield?
• As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from.

• Being part of a growing global company.
• Career development and a promote from within culture.
• An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”