Technical Operations Analyst

***Join the Pioneer Crypto Brand in the Philippines!***

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

**Role Overview:**

The Technical Operations Analyst plays a critical role in ensuring seamless integration between external partners and internal systems. This position serves as the primary point of contact for technical onboarding, troubleshooting, and cross-functional coordination, helping deliver a smooth and efficient partner experience.

### Key Responsibilities

**Partner Integration & Support**

• Act as the main liaison for partners during the technical integration phase, providing hands-on guidance and support.
• Troubleshoot and resolve technical issues encountered by partners, ensuring timely and effective solutions.
• Clearly explain integration requirements, system capabilities, and technical workflows to both technical and non-technical stakeholders.
• Monitor integration progress and proactively address potential blockers to avoid delays.

**Cross-functional Communication**

• Bridge communication between external partners and internal engineering or development teams to ensure alignment on requirements and timelines.
• Translate technical concerns into actionable items for developers, and relay updates or solutions back to partners in a clear and concise manner.
• Provide consistent status updates to stakeholders, ensuring transparency throughout the integration lifecycle.
• Facilitate meetings, discussions, and documentation to support smooth collaboration across teams.

**Process Optimization & Continuous Improvement**

• Identify inefficiencies in current integration and operational workflows, and recommend improvements to enhance speed and quality.
• Develop and maintain documentation, playbooks, and best practices for partner integrations and technical support.
• Contribute to the standardization of processes to improve scalability and consistency across multiple integrations.
• Stay informed on industry trends, emerging technologies, and integration best practices to continuously enhance platform capabilities.

**Additional Responsibilities**

• Support various operational and technical initiatives as needed, including ad hoc analysis, reporting, or project coordination.
• Assist in testing, validation, and quality assurance efforts related to integrations and system updates.
• Take on other duties as assigned to support the broader Technical Operations and business objectives.

### Qualifications

• Bachelor’s (or higher) degree in Computer Science, Information Technology, Engineering, or a related field.
• Familiarity with tools such as Jira and Confluence.
• Excellent communication and interpersonal skills.
• Experience with at least one backend programming language (e.g., Java, Python, Node.js).
• Basic understanding of APIs, system integrations, and RESTful services.
• Experience with debugging, troubleshooting, and log analysis.
• Familiarity with SQL and basic database concepts.
• Experience working with cross-functional teams in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Experience in technical support, operations, or integration roles is a plus.
• Exposure to Agile/Scrum methodologies is an advantage.
• Willingness to learn new technologies and adapt to changing requirements.
• Experience in fintech, SaaS, or similar tech-driven industries is a plus.