Partner Onboarding Solutions Director

*Join the Pioneer Crypto Brand in the Philippines!*

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Key Responsibilities

Strategic KYB Oversight

• Own and continuously evolve the end-to-end KYB lifecycle for B2B and B2B2C partners, covering both pre-sales and after-sales engagements, ensuring robust documentation, verification, and full regulatory compliance across jurisdictions.
• Provide executive oversight of the process for partners and clients throughout their lifecycle, from onboarding (pre-sales) to ongoing monitoring and relationship management (after-sales), ensuring strong risk-based screening, documentation governance, and risk assessment frameworks.
• Establish escalation frameworks for high-risk or suspicious cases across all partner types and touchpoints, partnering closely with Compliance, Risk, and senior leadership to drive timely and well-informed decisions.
• Stay ahead of global regulatory developments and industry best practices in AML, CDD, and KYB, translating requirements into scalable operational policies and controls applicable to B2B and B2B2C pre-sales and after-sales operations.
• Serve as the senior accountable leader for audit readiness, regulatory reviews, and internal control effectiveness related to partner onboarding and ongoing partner management.

Executive Partner Support & Cross-Functional Leadership

• Act as the executive point of contact for complex or high-impact partner engagements, including B2B and B2B2C pre-sales onboarding inquiries and after-sales operational issues, ensuring resolution with speed, quality, and a strong partner-first approach.
• Drive cross-functional alignment with Business Development, Product, Engineering, Legal, Risk, and Compliance to remove onboarding friction, accelerate partner activation, and ensure smooth post-sales partner support.
• Champion a seamless end-to-end partner experience across the full lifecycle for both B2B and B2B2C partners, from initial engagement (pre-sales) through ongoing account management (after-sales).
• Influence senior stakeholders to prioritize initiatives that improve partner experience while maintaining strong risk controls.

Process Transformation & Strategic Enablement

• Lead large-scale transformation initiatives to optimize B2B and B2B2C partner onboarding and post-sales support workflows, reducing cycle time and improving partner satisfaction without compromising compliance.
• Identify systemic inefficiencies, automation opportunities, and scalability gaps across pre-sales and after-sales operations; implement data-driven improvements and technology solutions.
• Establish and standardize global partner lifecycle policies, playbooks, and documentation frameworks to ensure consistency and transparency across all touchpoints for B2B and B2B2C partners.
• Build feedback loops from partners and internal teams to inform long-term strategy for both onboarding and ongoing partner support.
• Sponsor and deliver automation, tooling, and AI-driven enhancements for pre-sales and after-sales functions where appropriate.

Operational Leadership & Organizational Management

• Provide strategic and operational leadership for the Partner Onboarding/Partner Solutions function, ensuring SLAs, quality standards, and risk thresholds are consistently achieved across B2B and B2B2C pre-sales and after-sales operations.
• Build, scale, and develop high-performing teams across onboarding, partner support, and related operational functions.
• Coach and mentor people leaders and senior specialists; establish strong performance management and succession planning practices.
• Own and report on executive-level KPIs, including onboarding velocity, partner satisfaction, post-sales support quality, risk quality, and operational efficiency.
• Partner with Finance and senior leadership on capacity planning, headcount strategy, and budget management.
• Perform other strategic initiatives or ad hoc leadership responsibilities that support company growth and operational excellence across the entire B2B and B2B2C partner lifecycle.

Qualifications

• Bachelor’s degree in Business, Finance, Compliance, Legal, Operations, or a related field required;
• Master’s degree or relevant professional certification (e.g., CAMS, CFE, CRCM) is strongly preferred.
• 8-12+ years of progressive experience in KYB/KYC, partner onboarding, compliance operations, risk operations, or related domains within fintech, banking, crypto, or high-growth technology environments.
• 5+ years of senior leadership experience managing managers and scaling multi-layered operational teams.
• Deep and demonstrable expertise in AML, CDD, EDD, sanctions screening, and KYB/KYC regulatory frameworks across multiple jurisdictions.
• Proven track record of driving large-scale process transformation, automation, and operational excellence initiatives.
• Strong executive presence with the ability to influence cross-functional senior stakeholders and external partners.
• Highly analytical and data-driven, with extensive experience building KPI frameworks, dashboards, and executive reporting.
• Experience supporting regulatory audits, examinations, or compliance reviews is highly desirable.
• Excellent communication, stakeholder management, and escalation handling skills with a strong partner-centric mindset.
• Demonstrated ability to thrive in fast-paced, high-growth, and ambiguous environments.