About The Role

Fort Payne, Alabama

Job Summary

The IT Analyst will handle all technical support related to but not limited to desktops, laptops, printers, copiers, IP phones, RF scanners, PC emulators, servers, AS400, etc. at the South East Distribution Center, located in Fort Payne, AL.

Responsibilities

Key Accountabilities

Resolve all Level 1-2 troubleshooting and configuration of the facility’s computer hardware
Resolve Level 1-2 technical support of the warehouse management system (WMS), which may include:
Verifying WMS processes
Configuring and data integrity utilizing query and file access tools on an AS400
Coordinate with facilities staff to troubleshoot MHE interface and assist Project Leads with configuration and/or database changes
Escalate Level 3 issues to a support staff at the corporate office for resolution
Work closely with Operations and Facilities Maintenance teams
Communicate regularly with internal and external customers for any needed support
Troubleshoot general technical problems from DC users
Must be on call 24/7 just in case of emergency and will be required to carry a Blackberry and respond o issues remotely via a company supplied laptop

Education and Experience

High school diploma
Bachelor’s degree or technical college preferred
Must have CCNP or 1-3 years of experience in general networking
3 years of experience in desktop/WHSE systems support
Experience in Windows operating system
Experience in Microsoft Outlook/Lotus notes or general email
Experience in a VOIP telecommunications environment

Skills and Behaviors

Strong knowledge of general network protocols (TCPIP, DNS, DHCP, etc.)
Highly proficient in structured query language (SQL) for query and report development
Knowledge of Manhattan Associates PKMS/WM a plus
Ability to take direction from multiple supervisors and manage project and time effectively
Strong verbal and written communication skills
Must be resourceful and be able to act as a self-sustaining technical resource in a fast paced, challenging environment

The Children's Place is an Equal Opportunity Employer committed to a diverse and inclusive work environment.