About The Role

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Streaming Platform Support Representative to join our expanding team. In this role, you will provide vital support for Finnish-speaking users of our streaming platform, ensuring they enjoy a seamless and engaging viewing experience. If you have a passion for customer service and technology, we’d be thrilled to have you on board!

Responsibilities

Assist Finnish-speaking users through email, live chat, and phone, addressing their inquiries and support needs related to the streaming service.
Troubleshoot and resolve various technical challenges concerning account setup, streaming issues, and content availability.
Guide users on utilizing the platform’s features effectively to enhance their streaming experience.
Document interactions and resolutions accurately within the CRM system.
Work collaboratively with other teams to relay user feedback and suggest improvements to the platform.
Keep current on platform updates and industry developments to provide informed and relevant support.
Follow up with users to ensure their issues are fully resolved and satisfaction is achieved.

Requirements

Fluency in Finnish and English, both written and spoken.
Experience in customer support or technical assistance, especially in the streaming or entertainment sector, is preferred.
Understanding of streaming technology and user experience best practices.
Strong analytical skills for effective problem-solving.
Exceptional communication skills with a focus on customer satisfaction.
Familiarity with CRM systems or support ticketing tools is beneficial.
Ability to work independently in a high-energy and fast-paced environment.