About The Role

Manage requests for deliveries, collections, relocations and installations for key customers
Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
Understand the specific requirements of key customers – internal process, customer product etc.
Provide quotations to customers on request
Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
Take ownership of orders from end to end
Ensure a professional and efficient service is delivered at all times
Order services as required from third party suppliers in relation to customer’s requirements
Troubleshoot problems quickly and identify solutions to minimise impact to customer
Deal with ad-hoc customer enquiries by phone and e-mail
Assist team members as required and provide support to team leader as directed
Work with internal staff to ensure a professional and efficient service delivery
Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
Sign off supplier purchase orders (to agreed sign off level)
Ensure 100% job file accuracy before passing to accounts team
Manage team mail box activity efficiently and line with team/department targets

Minimum 3 years Customer Service experience in a similar role
Experience of working in a transport, logistics or Installations environment desirable
Meticulous attention to detail and a customer focused approach
Strong general level of education
IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)
Excellent demonstrable communication skills – written and verbal
Strong team player with a flexible positive attitude – will need to work extended hours at peak times
Capable of working on own initiative, ability to problem solve and identify corrective actions