Operations Enablement Senior Analyst

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title

Operations Enablement Senior Analyst

Job Description

Job Description

Education

College degree in education, communications, technical writing, library science, or other social science field, or 2+ years' experience with learning and content delivery supporting operational business

Experience

Minimum 2 years of experience in Knowledge Management, Technical Coaching, or other type of business supporting role

Mandatory Skills

• Excellent communication skills, both verbal and written
• Requires strong consulting and relationship-building skills
• Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
• Ability to work independently and within a team environment
• Ability to deal with ambiguity, embrace change, and help others see it as an opportunity while staying focused on goals
• Successful experience working remotely, using virtual meeting and collaboration tools
• Some travel may be required ( Preferred Qualifications
• Knowledge-Centered Service (KCS) training (preferred)
• Project management skills
• Preferred experience with use of knowledge content systems and/or digital repositories

Preferred Skills

Roles & responsibilities

Support Enterprise Operations initiatives and goals by

• Creating quality knowledge articles
• Improving existing knowledge articles
• Identifying improvements within the knowledge creation, content delivery, monitoring of knowledge flags, and overall workflow knowledge processes
• Reinforcing how knowledge management can deliver increased value and improve the service experience

• Determine the best approach for knowledge capture and sharing
• Create, maintain, and improve knowledge articles visible to customers, providers, client service, and employees
• Create, maintain, and support effective partnerships with business support teams
• Partner with business and operational functions to understand content business objectives, needs, and priorities
• Prioritize knowledge requests to deliver value and respond to key priorities
• Partner with instructional designers to ensure alignment of knowledge and training content
• Focus on creating knowledge to solve rather than writing for perfection

Location

Quezon City, Bridgetowne GBF Center 1Philippines