USRN Process Trainer

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

DUTIES & RESPONSIBILITIES

• Facilitate New hire training, Attrition training, and Ongoing training.
• Participate and get certified in the Train the Trainer program facilitated by Sagility and the client.
• Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.
• Responsible for maintenance and inventory of all training material they are assigned to.
• Develops and implements report methodology to determine status and to verify their certification into the operation.
• Accountable for the quality of all agents brought to the floor sign off methodology.
• Adheres to schedule of training programs.
• Attends training meetings.
• Expands training knowledge through seminars and keeping abreast of current training issues.
• Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.
• Works with operations to design and implement refresher training for current certified agents.

General Safety and Security

• Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS)
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions
• Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), HITECH Act and URAC

Job title

USRN Process Trainer

Job Description

DUTIES & RESPONSIBILITIES

• Facilitate New hire training, Attrition training, and Ongoing training.
• Participate and get certified in the Train the Trainer program facilitated by Sagility and the client.
• Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.
• Responsible for maintenance and inventory of all training material they are assigned to.
• Develops and implements report methodology to determine status and to verify their certification into the operation.
• Accountable for the quality of all agents brought to the floor sign off methodology.
• Adheres to schedule of training programs.
• Attends training meetings.
• Expands training knowledge through seminars and keeping abreast of current training issues.
• Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.
• Works with operations to design and implement refresher training for current certified agents.

General Safety and Security

• Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS)
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions
• Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), HITECH Act and URAC

Location

Quezon City, Bridgetowne ZetaPhilippines