Retention Specialists

We are seeking a highly motivated Retention Specialist with strong sales experience to engage customers who are considering closing their accounts. The ideal candidate will use consultative selling, relationship-building, and negotiation skills to retain customers, preserve revenue, and deliver exceptional service. Key Responsibilities Handle customer inquiries regarding account closure or cancellation. Identify customer concerns and provide tailored retention solutions. Utilize persuasive sales techniques to retain accounts and strengthen customer loyalty. Promote relevant products, services, and account benefits. Meet retention, sales, and customer satisfaction targets. Accurately document customer interactions and account updates. Skills, Knowledge & Expertise Proven sales, retention, or account management experience. Strong ability to influence, negotiate, and overcome objections. Excellent communication and active listening skills. Customer-focused with strong problem-solving abilities. Ability to build rapport and maintain positive customer relationships. Experience in banking, financial services, or contact center environments is an advantage.