Omnichannel Systems Specialist (12-month contract)

Position Overview

The Omnichannel Systems Specialist will support and manage the organization's eCommerce ecosystem, ensuring seamless integration between online and in-store retail operations. The role requires strong exposure to Shopify, product information management systems, and retail technology platforms.

Key Requirements

eCommerce & Shopify

• Strong background supporting eCommerce platforms, particularly Shopify.
• Experience with both Shopify Front-End and Back-End administration.
• Ability to liaise with Shopify vendors and external partners.
• Experience in website support, merchandising, and personalization initiatives.

Systems & Integrations

• Understanding of API integrations without requiring hands-on coding skills.
• Knowledge of technical integrations related to search functionality and search pages.
• Familiarity with Google Tag Manager and its application within eCommerce environments.
• Experience identifying, troubleshooting, and configuring system bugs.

Product & Inventory Management

• Understanding of Product Information Management (PIM) systems.
• Experience working with Product Inventory Management tools.
• Exposure to Point of Sale (POS) systems and their integration with eCommerce platforms.
• Ability to navigate and support omnichannel retail systems.

Retail Operations

• Retail industry background with exposure to both online and in-store sales environments.
• Strong understanding of how eCommerce systems integrate with physical retail operations.
• Experience working with retail teams and managing requests through ticketing systems.
• Willingness to participate in product-specific training.

Work Schedule

• Resource should be available to work outside regular business hours when required.
• Expected to support out-of-hours deployments during critical releases or high-priority activities.

Interview Process

• Scenario-based interview to assess technical knowledge and problem-solving capabilities.
• Focus areas will include Shopify, omnichannel integration, PIM systems, POS integration, and retail eCommerce operations.

Key Attributes Sought

• eCommerce specialist with strong retail systems exposure.
• Ability to manage cross-functional stakeholder relationships.
• Strong understanding of omnichannel customer experiences and supporting technologies.
• Comfortable operating in a fast-paced retail environment.

Required Skills & Technical Stack

• eCommerce platform: Shopify (mandatory requirement)
• PIM: eg. Comestri or Ommni
• OMS / POS: NewStore
• ESP: Klaviyo
• Personalisation: Nosto
• Analytics / tracking: Google Tag Manager, Google Analytics
• Digital marketing platforms: Meta, Google Ads, Google Merchant Centre, TikTok, Pinterest, Lexer
• Triage discipline: able to work through API/log-level evidence to determine whether a fault is vendor-side, internal config, or dev/integration code, before escalating
• Vendor management across 10+ external partners; comfortable owning tickets end-to-end (scoping, prioritisation, backlog, testing, internal training/documentation)