CBS - CS SPECIALIST (CORRESPONDENCE)

Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: CBS - CS Specialist (Correspondence) Job Summary: Responding and attending to correspondences or requests of cardholders sent via e-mail, chat, social media posts, and other internal applications. Also responsible in fulfilling, processing, or resolving requests contained therein within set standards while providing feedback in a timely manner. Provide quality service to Metrobank and PS Bank branches/clients, by ensuring timely and accurate resolution of card sales, service inquiries, requests, concerns made via call, email, and other correspondences. Qualifications: Bachelor’s degree from a college/university At least 1 year experience in Customer Service is an advantage, but fresh graduates are welcome to apply Excellent Oral and Written Communication Skills Proficient in the following Microsoft applications: Word, Excel and PowerPoint Target-driven and Customer-oriented Candidates should be amenable to work on site 100% with shifting schedule including (graveyard, nightshift, morning, midday, weekends/ holidays) Others: Rank: Rank & File Unit: Consumer Business Sector / CBS - Operations Group / Customer Service Department Location: Makati / Ortigas