E-Banking Support Specialist

Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Job Summary Responsible in processing reconciliation, investigation and resolution of complaint of MBTC and other banks cardholders’ transactions passing through own ATM/CAM/CRM terminals as well as inter-subsidiary and BancNet including bank’s own e-channels within the prescribed TAT. Specific Duties & Responsibilities Daily monitoring & investigation of various international acquiring (VISA and Mastercard) chargeback/complaints received through CIMS-ITSP, VISA Online and Mastercard-Mastercom. Ensure resolution/closure within required TAT with no breached item. Daily monitoring & investigation of various chargeback/complaints for MBTC credit card cash advance received from Metrobank Credit Card unit via e-mails. Ensure resolution/closure within required TAT with no breached item. Preparation of daily Summary of Adjustment, either for debit or credit to client’s account. At end of day, ensure all adjustments are posted (credited/debited) to clients’ accounts and coordinate with affected BOA for any unposted transactions. Preparation and verification of electronic journal (EJ) file for chargeback/complaints that were confirmed successfully dispensed from MBTC ATMs. Validate and re-assess chargeback/complaints through pre-arbitration or arbitration from other international banks. Investigation of various ATM, CAM & CRM discrepancies, either overage/shortage, incurred and reported by branches/CMSUs. Ensure to provide status on the same day or within three (3) banking days upon receipt of the e-mail requesting for investigation/verification. Investigation and verification of actual cash shortage, due to dispensed without debit, if any. Ensure reply to all e-mails received daily. Preparation of RIR, ITSP for ITG and Incident reports whenever necessary. Monitor and ensure complete data for RFD MIS report within five (5) banking days after each reference month. Preparation of weekly and monthly reports, if any. Exercises and executes the check and balance of all investigation activities in consonance with bank’s policies and procedures. Participates in the testing of any automation project to assist the officer in-charge. Performs other functions that may be assigned from time to time. Qualifications: Preferably with work experience in the banking industry. Preferrably with reconciliation experience. Other Details: Rank: Rank & File Unit: Branch Banking Sector / Branch Operations Support Group / E-Banking Division / Reconciliation and Fulfillment Department Location: GT Tower, Ayala Avenue corner H.V. Dela Costa Street, Makati City