IT Specialist/Cyber Security Associate

Job Summary

• The Information Technology (IT) Specialist is responsible for the health, security, and
• optimization of Timeless Medical Systems’ digital and physical infrastructure. This role focuses
• on the end-to-end lifecycle of staff hardware and software, ensuring that all team members
• have the tools and access necessary to perform their duties securely and efficiently. The IT
• Specialist will manage our cloud environments (AWS/Azure) and maintain high standards for
• data integrity and system uptime.
• Your employment duties will consist of an Information Technology Specialist required by the
• Company and listed below. This list is not to be taken as fixed or exhaustive however, and you
• will be expected to perform any reasonable employment task assigned by a leader.

Staff Onboarding & Hardware Management

• Lifecycle Management: Support the procurement, configuration, and deployment of all

company hardware (laptops, peripherals, and mobile devices).

• Workstation Setup: Execute standardized hardware imaging and setup for new hires,

ensuring all physical equipment is ergonomically and technically sound.

• Inventory Control: Maintain an accurate asset database of all hardware, including serial

numbers, warranty status, and hardware health logs.

• Offboarding: Manage the secure retrieval and data sanitization of hardware from

departing staff.

Application & Systems Administration

• Identity & Access Management (IAM): Provision and manage user accounts across

• Microsoft 365, Google Workspace, and internal applications using role-based access
• controls.

• Cloud Infrastructure: Assist in the maintenance and monitoring of AWS and Azure

environments, including LAMP stack configurations.

• Security & Compliance: Deploy and manage endpoint protection (EDR), Multi-Factor

Authentication (MFA), and VPN services to ensure a "Security First" environment.

• Software Patching: Maintain a rigorous schedule for OS and third-party application

updates to mitigate vulnerabilities.

Technical Support & Operations

• Tier 1 & 2 Support: Act as the primary point of contact for staff technical issues,

providing timely resolutions for hardware and software hurdles.

• Network Stability: Monitor and maintain office network infrastructure, including Wi-Fi

connectivity, firewalls, and local servers.

• Documentation: Create and update internal "How-To" guides for staff and maintain

detailed technical documentation for all system configurations.

Job Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related

field (or equivalent professional experience).

• Experience: 3+ years in an IT support or systems administration role, preferably within a

medical or high-security environment.

• Technical Skills: * Proficiency in Windows and macOS administration.
• Hands-on experience with Cloud platforms (AWS/Azure).
• Familiarity with LAMP stacks (Linux, Apache, MySQL, PHP).
• Knowledge of networking protocols (TCP/IP, DNS, DHCP).
• Certifications (Preferred): CompTIA A+, Network+, Security+, or AWS/Azure Cloud

Practitioner.

• Strong written and oral communication skills.
• Excellent organization and attention to detail.
• Ability to prioritize and manage demands.
• Integrity and work ethic.
• Ability to accept and integrate constructive feedback.

Work Conditions

• Extended periods of sitting.
• Operation of desktop computer and peripherals.
• Flexible availability required including evenings, nights, holidays, and on call shifts.
• Must be able to lift and move computer equipment (up to 30 lbs).