Phone Banker

About You & the Role Join the Consumer Banking Segment’s Customer Contact Center as a Phone Banker and become the first point of contact for clients, delivering end-to-end customer service through phone, email, fax, chat, and other communication channels. In this role, you will play a key part in ensuring client satisfaction by providing timely and effective support while contributing to the bank’s ongoing service improvement initiatives. What You Will Be Doing Provide quick and accurate responses to customer queries and concerns by accessing the bank’s database and executing solutions. Handle all inquiries, requests, and complaints from prospective and existing clients. Monitor pending cases and ensure their timely completion, coordinating with other business units as needed. Relay feedback and case resolutions to clients through official communication channels. Support marketing and operations initiatives through telemarketing and documentation tasks, as assigned. Share important client suggestions and information with Contact Center Officers and the CCC Head to drive service improvements. What Success Looks Like High call volume management with efficient average handling time. Consistent attendance and punctuality. Excellent quality assurance ratings. Positive commendations from clients and internal business units. Effective completion of assigned projects and timely resolution of client concerns. Qualifications & Skills We Value Graduate of a 4-year course (degree in Business Studies/Administration/Management, Marketing, Commerce, Accountancy or any business-related course). Highly trainable; call center customer service experience preferred. Excellent communication and interpersonal skills. Proficient in MS Office applications. Strong problem-solving and negotiation abilities. Skilled in handling client calls, multi-tasking, and time management. Knowledge of bank or call center operations is an advantage. What You Can Expect Here A collaborative environment that fosters internal interaction across team leaders, officers, and various business units, providing opportunities to engage directly with customers and contribute to service enhancements. Employees benefit from supportive leadership and a culture of continuous improvement that encourages growth, collaboration, and the delivery of exceptional customer service. Apply Now Ready to make a difference in customer experience? Submit your application and join our team of dedicated Phone Bankers!