QA Supervisor (Late Collections)

About the Job The Late QA Supervisor’s role is to monitor, measure, and validate collection activities and to spot areas that need improvement to further enhance the current collection processes and increase performance. The role is made to determine compliance of collectors according to Collections standard processes and functions. What You’ll Do: Take charge in proactively spearheading projects related to process improvements Fostering unity, harmony and camaraderie within the team. Manage equal manpower distribution based on FTE Ensures that current processes are based on preferred customer experience standards with fairness. Assist in further validation of difficult dispute scenarios. Report and submit teams’ daily, weekly and monthly performances related Ensures good working relationship with stakeholders A people manager who consistently oversees the holistic wellness of his people. From nurturing them with the knowledge, guiding them through their tasks, conducting follow ups and evaluations until they reach their internal developmental goals. Assist in finding qualified candidates for promotion and onboarding them with the dynamics and culture of the team. Ensure that proper disciplinary action is given to performance or behavior outliers among the team. Conduct random auditing to ensure the quality of work of our analysts. Create CCR files for process changes. What you need to have: Target driven Good facilitation and presentation capability Possesses average analytical and logical skills Knowledge of project management Intermediate MS Office Knowledge (MS Word, Excel, and PPT) Can rapidly adapt and respond to changes in environment and priorities. Decision-making skills Can work under minimal supervision Interpersonal skills Attention to details Good communication skills both in English and Tagalog Well organized and able to prioritize tasks Dependable and trustworthy with a clear sense of accountability Self-motivated High sense of urgency Job Perks You'll Enjoy: Permanent dayshift schedule Up to 20% variable performance-based bonus HMO on Day 1 and HMO dependents coverage including same-sex partners Access to mental health and wellness partners Wellness Leaves and Birthday Leave Internal career mobility options Local and international learning opportunities Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important. At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job. Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.