Operations & Compliance Specialist (US Based Client)

Employment Type

Full-Time Employment

Work Setup

Onsite onboarding for a two to four weeks, followed by a transition to a remote setup.

Work Schedule

Night Shift (Following U.S. Eastern Time Zone)

Location

Eastwood, Libis, Quezon City

Salary Package

Max of 60,000 package

About the Client

It’s a

• SaaS (software‑as‑a‑service) provider
• that helps
• self‑storage operators automate the entire delinquency and lien process
• — from early missed payments through auction completion.

Job Summary

We are seeking a detail-oriented, operations-focused Account Manager to own the operational accuracy, compliance execution, and workflow integrity of assigned client accounts within our SaaS platform. This role is responsible for ensuring customer data accuracy, auction compliance readiness, and timely progression of critical milestones. Success in this position is measured by precision, risk prevention, and operational consistency—not sales performance.

This role is ideal for individuals with strong analytical skills, audit or compliance experience, and comfort working with dashboards, structured processes, and ticketing systems in a fast-paced environment

Key Responsibilities

Operational Account Ownership

Maintain end-to-end accuracy of assigned accounts, ensuring timelines, statuses, and required documentation remain complete and up to date.

Auction Compliance Reviews

Perform daily and weekly data validation and compliance checks across notices, delinquency status, timelines, and auction readiness.

Data Integrity & Quality Assurance

Identify discrepancies, missing information, and process gaps; coordinate corrective actions and document findings.

Platform & Dashboard Monitoring

Monitor SaaS dashboards and automated workflows to detect system errors, anomalies, or workflow failures.

Issue Investigation & Root Cause Analysis

Investigate operational or customer-reported issues, determine root causes, and document preventative actions.

Zendesk & Support Operations

Manage inbound tickets with timely, accurate responses while maintaining complete documentation and audit trails.

Process Improvement & SOP Support

Contribute to refining internal processes, automation efforts, and compliance workflows to improve efficiency and reduce manual risk.

Operational Support & Special Projects

Support the development, documentation, and refinement of operational processes and compliance workflows. You will participate in special projects related to automation, platform upgrades, regulatory changes, or customer experience initiatives, ensuring that both internal operations and customer activities meet defined standards of excellence.

Operational Account Ownership

Maintain end-to-end accuracy of assigned accounts, ensuring timelines, statuses, and required documentation remain complete and up to date.

Auction Compliance Reviews

Perform daily and weekly data validation and compliance checks across notices, delinquency status, timelines, and auction readiness.

Data Integrity & Quality Assurance

Identify discrepancies, missing information, and process gaps; coordinate corrective actions and document findings.

Platform & Dashboard Monitoring

Monitor SaaS dashboards and automated workflows to detect system errors, anomalies, or workflow failures.

Issue Investigation & Root Cause Analysis

Investigate operational or customer-reported issues, determine root causes, and document preventative actions.

Zendesk & Support Operations

Manage inbound tickets with timely, accurate responses while maintaining complete documentation and audit trails.

Process Improvement & SOP Support

Contribute to refining internal processes, automation efforts, and compliance workflows to improve efficiency and reduce manual risk

Operational Support & Special Projects

Support the development, documentation, and refinement of operational processes and compliance workflows. You will participate in special projects related to automation, platform upgrades, regulatory changes, or customer experience initiatives, ensuring that both internal operations and customer activities meet defined standards of excellence.

Requirements

• 3+ years experience in operations, compliance, audit, QA, or data-driven account management roles
• Demonstrated experience performing data validation, audits, or quality checks
• Strong analytical mindset with high attention to detail and pattern recognition
• Ability to manage multiple workflows and deadlines with structured prioritization
• Professional written and verbal communication skills focused on clarity and accuracy
• Proficiency in Zendesk or similar ticketing/workflow systems
• Strong working knowledge of Microsoft Excel or Google Sheets
• Experience using dashboards, reporting tools, or operational metrics
• Familiarity with regulated or compliance-driven industries preferred
• Experience in self-storage, auctions, fintech, legal process operations, or real estate is a plus
• Comfortable working in startup or high-growth environments
• Reliable internet connection and dedicated remote workspace
• WHY INTELASSIST?
• We grow together. We value your effort. We aim to empower you.