Franchise Operations Specialist

Key Responsibilities 1. Store Visits & Execution Monitoring • Conduct regular store visits to ensure proper execution of brand and operational standards • Identify gaps and provide immediate, actionable feedback to store teams 2. Store Evaluation & Compliance • Perform structured store evaluations/audits using approved tools • Track and follow through on action plans to ensure compliance with brand and operational guidelines 3. Sell-Out & KPI Tracking • Monitor store sell-out performance and track key KPIs (conversion, ATV, UPT, productivity) • Highlight risks and support implementation of corrective actions 4. Store Operations & Retail Excellence • Ensure adherence to store processes and retail excellence standards • Validate compliance with the Store Operations Manual during store visits 5. Action Planning & KPI Improvement • Support development and execution of action plans to improve KPIs based on performance analysis • Ensure timely follow-through across all assigned franchise stores 6. Training Coordination & Support • Align with FRS Trainers on training topics and calendar execution • Support rollout and tracking of training initiatives in stores 7. In-Store Marketing Execution • Partner with the Brand Team to ensure consistent in-store marketing and visual merchandising execution • Monitor campaign implementation and provide feedback on execution quality 8. Stakeholder Coordination • Collaborate with Franchise Operations Leads and store teams to support execution of plans and initiatives • Provide on-ground insights to support continuous improvement Key Success Metrics • Sell-Out Performance Support • KPI Tracking & Improvement (Conversion, ATV, UPT) • Store Audit & Compliance Scores • Execution of Action Plans • Consistency in Brand & VM Execution • Contribution to LFL% Growth