Remote Support Specialist (Network, Systems & SharePoint) – L3

• Remote Support Specialist (Network, Systems & Microsoft 365/SharePoint) – L2
• Nexplay Consulting | IT Services for Hotels & Restaurants
• Join Nexplay Consulting, a leading provider of IT solutions for the hospitality industry. We are seeking a

Remote Support Specialist (L2)

• with hands-on experience in
• network support, Windows systems, Microsoft 365, and SharePoint
• to support client environments and assist with implementations and ongoing operations.

Responsibilities

• Provide remote support for
• network setup, configuration, and troubleshooting
• (firewalls, switches, VLANs, IP addressing).

Assist with

• firewall policy updates, VPN support, and network issue resolution
• .
• Perform routine
• Windows Server administration tasks
• (Active Directory, DNS, DHCP, Group Policy support).

Support

Microsoft 365 tenant administration

, including

Microsoft Entra ID (Azure AD)

user and group management

Basic

• identity and access management (IAM)
• tasks (password resets, MFA support, access assignments)

Reviewing

• sign-in logs, audit logs, and security alerts
• for troubleshooting and escalation

Assisting with

• conditional access policies
• (under guidance)
• Lead Microsoft SharePoint initiatives

, including

• Planning and architecture
• of SharePoint environments
• Implementation and migrations (on-prem / SharePoint Online)
• Administration and ongoing management
• Permissions, governance, and site structure
• design
• Provide support across the
• Microsoft 365 ecosystem
• (Teams, OneDrive, SharePoint integration).
• Troubleshoot end-user issues and
• escalate complex cases to L3 engineers when needed
• .
• Maintain clear, audit-ready documentation in
• ticketing systems and RMM platforms
• .
• Follow standard procedures for
• security, compliance, and access control
• .

Requirements

• 2–4 years of IT support experience
• , with exposure to networking and systems

Working knowledge of

• Firewalls and switching
• (Fortinet, Cisco, Ruckus, Aruba, or similar)
• Windows Server administration
• Microsoft 365 tenant administration

, including

Microsoft Entra ID (Azure AD)

• MFA and user lifecycle management
• Security log and alert review

Experience with

Microsoft SharePoint (Online and/or On-Prem)

, including

• Implementation and migrations
• Administration and site management
• Permissions and governance

Familiarity with

• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Identity and security best practices
• Strong troubleshooting, communication, and documentation skills
• Certifications such as
• Network+, Security+, or Microsoft certifications
• are a plus
• Why Nexplay?
• Fully remote, flexible work environment
• Strong growth path to
• L3 / Engineering roles
• Hands-on experience across diverse client environments
• Work with a team specialized in
• hospitality IT operations