SERVICE ASSOCIATE

Group Company: BANK OF THE PHILIPPINE ISLANDS Designation: SERVICE ASSOCIATE Office Location: Position description: The CSD Service Associate is primarily responsible for the day-to-day administrative support to all operating departments under ISG. They are expected to provide coordination and cooperation between department functions and ensures the effective running of workplace by managing schedules, generating reports and contribute to the automation of current processes to be more efficient in monitoring activities and transactions. They facilitate ISG concerns regarding existing controls. Primary Responsibilities: Operational Support Record and monitor invoices for processing Facilitate the collection of accounts receivables from BPI subsidiaries as well as excess charges assigned to ISG employees. Safekeeping of documents Request for BPI official receipts Monitor and control of all ISG contracts. Request for OPEX payment received from vendors. Prepare and request for accrual booking monthly Consolidate all ISG training records. Monitoring of office supplies and inventory of machines Monitor and control meeting rooms. Monitor and update seat plan. Provide workstation support Transcribe meeting minutes. Vendor Accreditation Ensure that accreditation requests for new and current vendors are processed in a timely manner. Manage the accreditation of current vendors by monitoring the expiration date and making sure that the IT proponent is informed about it. During the renewal of accreditation, monitor the vendor’s performance to aid the IT proponent in making an informed decision to renew the vendor or not. Produce the vendor accreditation report on a bi-monthly basis. Maintain the vendor accreditation database for ISG. Contracts Management Ensure that all ISG contracts and their respective supporting documents (physical and softcopy) are recorded and indexed as per the approved process. Maintain all ISG contracts (physical and softcopy) for safekeeping Proactively monitor and control the status of all ISG contracts (physical and softcopy) and ensure archiving based on the prescribed retention policy. Maintain the contracts database for ISG. Staff Augmentation Management Process the resource requests from ISG IT proponents to ensure that the Bank’s digital initiatives are adequately staffed. Liaise between the vendors and ISG for resource requirements and expectations. Perform high level assessments of candidates and schedule interviews between the vendor and the IT proponent. Process the work orders and on-boarding for the accepted candidates. Ensure that asset management is informed of any incoming staff augmentation resource. Monitor the expiration of staff augmentation resources and ensure that the IT proponent is informed. Qualifications: Graduate of a 4 year Bachelor’s/College Degree, related to Accounting or Finance Adept in the needed MS Office systems, good interpersonal relationship, oral and written communication skills, service oriented Fresh graduates are welcome to apply Willing to be assigned in MAKATI