PC TEAM LEADER TRAINEE

Job Title: Team Leader – Company-Owned Stores Job Level: Officer / Supervisor Immediate Superior: Area Operations Lead Job Description The Team Leader supports the Area Operations Lead in driving the operational and business performance of 7–10 company-owned stores within a defined area. The role is responsible for ensuring consistent execution of sales initiatives, cash and inventory management, operational standards, product quality, and people development across assigned stores. The Team Leader provides hands-on leadership through regular store visits, coaching, and performance monitoring to help store teams achieve sales targets, control costs, and deliver an exceptional guest experience. The role ensures strict adherence to company standards, systems, and QSCH (Quality, Service, Cleanliness, and Hospitality) requirements. Working closely with the Area Operations Lead and store teams, the Team Leader strengthens store capability, cash and inventory control, operational discipline, and execution of initiatives. This position serves as the key operational support for assigned stores, ensuring that company strategies, programs, and improvement plans are effectively implemented to drive sustainable sales growth, profitability, and high-quality guest experiences in the assigned company-owned stores. Functional Area - KRA Description Sales KRA 1- Ensure stores consistently meet daily, weekly, and monthly sales targets through strong execution and coaching KRA 2- Execute localized marketing and upselling programs that drive higher traffic and conversion KRA 3- Improve product availability and guest experience to increase repeat visits and sales mix performance Profit & Cost Management KRA 1- Maintain profitability by tightly managing labor cost, waste, and utilities daily KRA 2- Strengthen stock handling accuracy and reduce inventory variances through frequent checks and discipline KRA 3 - Conduct regular cash and inventory audit to monitor any variance and take immediate corrective action Systems & Process / Operations KRA 1 - Enforce full compliance with food safety, operations standards, and SOPs across all stores KRA 2 - Improve operational execution through coaching, quick issue resolution, and correct use of tools KRA 3 - Ensure timely and accurate reporting to support area decision-making Quality Management (QSCH) KRA 1 - Sustain high QSCH scores through readiness checks and coaching during store visits KRA 2 - Close audit gaps fast through corrective and preventive action tracking KRA 3 - Improve product consistency and service quality by reinforcing best practices every shift Talent Management KRA 1 - Strengthen skills and readiness of Store Head Crew through hands-on coaching, monitoring, and feedback KRA 2 - Support training completion and cross-skilling to increase team capability and bench strength KRA 3 - Encourage positive culture and retention by driving recognition, fairness, and performance accountability Crew Training & New Store Opening Support KRA 1- Ensure new crew complete core training and demonstrate competency before deployment KRA 2- Support staffing and training plans for new stores to achieve launch readiness KRA 3- Help stabilize new stores by providing operational support and capability-building during the first weeks Qualifications: Education Requirements • At least College Level or Vocational Graduate. • A bachelor's degree (completed or undergraduate) in any field is an advantage. Specific Education Requirement: The candidate must possess at least a college-level education, vocational certification, or a bachelor's degree (graduate or undergraduate) in any field or related discipline. Work Experience Requirements • With 1–2 years of supervisory experience, preferably in a food kiosk, quick-service restaurant (QSR), or food retail environment.Ability to thrive and perform effectively in a fast-paced work environment. • Strong leadership and supervisory skills. • Good organizational, planning, and time management abilities. • Good verbal and written communication skills. • Ability to motivate and manage team members to achieve operational and sales targets. • Customer service-