Leadership Development Coordinator

Role Summary

We are seeking a highly motivated and detail-oriented Leadership Development Coordinator to play a pivotal role in fostering the growth and development of our call center leadership employees. This position requires a dynamic individual with a passion for Operational Leadership Development, an aptitude for delivering engaging remote training sessions, and the ability to ensure robust post-training follow-through. The ideal candidate will also oversee the management of self-paced learning modules within our Leadership Academy (LMS).

Key Responsibilities

• Training Facilitation:

• o Facilitate engaging and impactful remote training sessions for call center leadership employees across a global audience.
• o Deliver content that equips leaders with the skills and tools necessary to excel in their roles and drive team performance.
• o Adjust facilitation styles to accommodate diverse audiences and learning preferences.

• Post-Training Audits and Continuous Development:

• o Conduct detailed post-training audits to assess knowledge retention, application, and overall program effectiveness.
• o Provide actionable feedback and recommendations to participants and leadership teams.
• o Develop and implement continuous improvement initiatives to enhance leadership capabilities and program outcomes.

• LMS Administration:

• o Oversee the enrollment, tracking, and completion of self-paced leadership development modules in the company’s LMS.
• o Monitor progress and generate reports to ensure compliance with learning objectives and timelines.
• o Coordinate with internal teams to update and maintain LMS content and user access.

• Stakeholder Collaboration:

• o Partner with operational leaders, HR, and training teams to align development initiatives with business goals.
• o Serve as a trusted advisor to leadership teams on best practices for ongoing development.

Qualifications/Working knowledge of

• Proven Operational Leadership experience

• o Understanding leadership principles to guide supervisors in managing teams effectively.
• o Experience in coaching techniques to help supervisors improve their performance.
• o Ability to analyze supervisors' challenges and provide actionable solutions.
• o Understanding of performance data to design targeted development strategies.

• Strong analytical skills with the ability to conduct post-training evaluations and deliver actionable insights.
• Excellent communication and presentation skills with the ability to engage in person and remotely.

• o Ability to explain concepts clearly and concisely.
• o Proficient in both verbal and written communication.
• o Active listening to address participants' concerns and questions.

• Proficiency in Microsoft Office Suite and virtual training tools (e.g., Zoom, MS Teams).

o Self-motivated and organized, with keen attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with global audiences and understanding of cultural diversity in training.

• o Ability to recognize and address the emotional and interpersonal dynamics of a team.
• o Empathy and adaptability in handling diverse learner needs and challenges

• Certifications or experience in training, or leadership development (e.g., ATD, CPTM).

Industry

Outsourcing/Offshoring