Desktop Support Engineer

Language: English fluency and French/Spanish fluency is mandate

Technical Skills

• Good general understanding of IT principles such as Networks, Hardware and Domains.
• Working knowledge of leading software packages such as MS Office and MS Outlook.
• Good working knowledge of Operating Systems such as Windows and Mac related software and applications.
• Support Active Directory, Azure AD, Exchange Online, and Microsoft Entra ID.
• Perform asset management, inventory control, and lifecycle management.
• Good experience in End User device hardware and software troubleshooting.
• Good experience of supporting devices such as Printers and Meeting Room equipment.
• Knowledge of mobile devices, including iOS and Android platforms.
• Experience with building, configuring, replacing and troubleshooting End User Computing (EUC) hardware components.
• Awareness of Data Backup principles.
• Familiarity with virtual, MDM and VPN environments.
• Basic knowledge and familiarity with devices in Network and Compute environment.