Process Trainer - Retirement Services (Cebu / MOA Pasay)

Work Setup: Onsite (Cebu / MOA Pasay)

Function: Training

Required Educational Attainment

• Finished 2 years of College Education (No back subjects)

Required Experience

• At least 1 year as a Process Trainer and at least 2 years in Retirement Services. Candidates who have served as a Process Trainer specifically within Retirement Services are preferred.

Responsibilities

• Training Delivery: Conduct new-hire training (nesting), refresher training, and process updates.
• Content Development: Create, update, and maintain training materials, SOPs, and quizzes based on evolving processes.
• Performance Evaluation: Monitor trainee performance, provide feedback, and report on training effectiveness (KPIs) to operations.
• Quality Assurance: Participate in calibrations and audits to ensure training aligns with quality standards.
• Mentorship: Guide employees through processes to ensure accuracy and reduce errors (e.g., in BPO or technical roles).