CARE - Communications Trainer (MOA Pasay)

Work Setup: Onsite (MOA Pasay)

Required Educational Attainment

• Finished 2 years of College Education (No back subjects)

Required Experience

• At least 2 years of tenure in the BPO industry
• At least 1 year of experience as a Trainer, QA, or SME

Responsibilities

• Craft and execute annual business strategies for the CARE Team that align with the overarching goals of the unit.
• Lead the design, development, and rollout of a robust CARE Team framework and associated processes and tools that proactively meet the language, cultural, industry, and transaction management needs of Operations.
• Effectively convey the mission and activities of the CARE Team to both Clients and Operations/Support Groups.
• Champion the ongoing enhancement of the CARE Team’s Programs by leveraging both quantitative and qualitative analyses of set objectives, performance outcomes, and industry best practices.