Ecommerce Associacte - San Juan (URGENT)

E-Commerce Assistant

Position Summary

The E-Commerce Assistant supports the daily operations of the company’s online marketplace platforms and website. This role assists the E-Commerce team in executing campaigns, maintaining platform hygiene, coordinating reports, and addressing customer and fulfillment concerns to ensure smooth day-to-day operations.

 

Key Responsibilities

1. Platform Operations & Hygiene

• Support daily operations across e-commerce platforms (Shopee, Lazada, TikTok, and website).
• Assist in resolving customer service issues, disputes, fulfillment concerns, and negative reviews.
• Upload and maintain accurate product information, content, and pricing.
• Monitor platform issues and escalate urgent concerns such as missing orders, delayed fulfillment, or policy changes.

1. Campaign & Platform Support

• Assist in uploading and implementing campaigns, promotions, and platform-specific activities.
• Coordinate with the Marketing team to monitor campaign execution and flag improvement areas.
• Update daily monitoring reports related to sales performance, campaign results, and basic metrics.

1. Inventory, Cost & Back-Office Coordination

• Coordinate with Finance for dispute filing, documentation, and tracking.
• Conduct regular content, price, and sales audits across platforms.
• Support product launches, SKU updates, and delisting by managing required uploads and documentation.

1. Other Responsibilities

• Assist in live commerce activities such as order processing, monitoring comments, and supporting live sellers.
• Act as a coordination point between the E-Commerce team, Fulfillment, and Finance for process implementation and improvements.
• Support other projects and initiatives as assigned.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, IT, Marketing, or related field (preferred but not required).
• Basic to intermediate knowledge of Microsoft Excel (e.g., VLOOKUP, INDEX-MATCH, Pivot Tables).
• Experience managing or supporting e-commerce platforms such as  Shopee, Lazada, TikTok, and/or websites .
• Familiarity with back-end marketplace operations including product uploads, pricing updates, and platform tools.
• Experience with  Facebook Business Manager, marketplace marketing portals, or email marketing tools (e.g., Mailchimp)  is an advantage.
• Detail-oriented, organized, and able to handle multiple tasks.
• Good communication and coordination skills.

Fast hiring process