IT Administrator (Night Shift)

• The IT Administrator will provide technical support, system administration, and operational
• assistance for the company’s US users and IT environment. This role will focus on Microsoft
• 365 administration, endpoint management, security monitoring, user lifecycle
• management, backup and archiving support, and general IT operations.
• The ideal candidate should have hands-on experience with Microsoft 365, Intune,
• Microsoft Defender, Synology NAS, backup systems, onboarding and offoarding
• processes, and end-user support. Experience supporting Autodesk products is an
• advantage.

Key Responsibilities

Microsoft 365 Administration

• Administer Microsoft 365 services including user accounts, licenses, groups, mailboxes, Teams, OneDrive, and SharePoint.
• Support email, calendar, Teams, and collaboration-related concerns.
• Assist in managing Microsoft 365 security and compliance settings.
• Monitor and resolve Microsoft 365 service-related incidents.

Endpoint and Device Management

• Manage company devices through Microsoft Intune.
• Assist with device enrollment, compliance policies, configuration profiles, and application deployment.
• Support endpoint troubleshooting for Windows devices.
• Coordinate device provisioning, replacement, and decommissioning.

Security and Microsoft Defender

• Monitor Microsoft Defender alerts and assist in investigation and remediation.
• Support endpoint protection, malware response, and security policy enforcement.
• Assist in maintaining compliance with company IT security policies.
• Escalate security incidents as necessary.

User Onboarding and Offboarding

• Create, modify, and disable user accounts across required systems.
• Assign licenses, groups, permissions, and application access based on role requirements.
• Coordinate laptop, software, and account readiness for new hires.
• Ensure proper access removal, device return, and data handling during offboarding.

Synology NAS, Backup, and Archiving

• Support Synology NAS access, shared folders, permissions, and user/group access.
• Assist in monitoring backup jobs and validating backup completion.
• Support archiving activities for project files and business data.
• Help maintain proper file storage, retention, and restoration procedures.

IT Support and Operations

• Provide timely technical support to US-based users during graveyard shift hours.
• Respond to support tickets, emails, and escalations.
• Troubleshoot hardware, software, network, access, and application issues.
• Document incidents, resolutions, and recurring issues in the IT ticketing system.
• Coordinate with the global IT team for escalated infrastructure and security concerns.

Application Support

• Provide basic support for business applications used by the company.
• Assist users with access issues, installation, and troubleshooting.
• Nice to have: experience supporting Autodesk products such as Autodesk Construction Cloud, Revit, Navisworks, AutoCAD, or related AEC tools.

Required Skills and Qualifications

• Experience administering Microsoft 365 services.
• Hands-on knowledge of Microsoft Intune for endpoint management.
• Familiarity with Microsoft Defender for Endpoint or Microsoft security tools.
• Experience with user onboarding, offboarding, and access management.
• Knowledge of Windows desktop support and troubleshooting.
• Experience managing file access, permissions, and shared folders.
• Familiarity with Synology NAS or similar network storage systems.
• Basic understanding of backup, restoration, and archiving processes.
• Strong troubleshooting, documentation, and communication skills.
• Ability to work independently during graveyard shift hours.
• Willingness to support US operations from 8:00 PM to 5:00 AM.