Customer Service Associate (Healthcare Account)

Schedule: Night Shift, Full Onsite

• When you join AGSI, you become part of a company that values strong partnerships, innovation, and growth; not just for our clients, but for our people too.
• What’s in it for You?

We don’t just want you to succeed, we want you to thrive. At AGSI, you’ll enjoy

• Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.
• 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.
• HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.
• Group Life Insurance for your peace of mind.
• Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.
• Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.

Here, you won’t just find a job. You’ll find a team that invests in your growth and celebrates your success.

Key Responsibilities

• Make outbound calls to schedule, confirm, and remind patients of the appointments.
• Receive inbound calls and assist patients with scheduling, rescheduling, or canceling appointments.
• Verifying patient insurance coverage and eligibility
• Verify and update patient information in the system.
• Answer basic patient inquiries or route calls to appropriate practice.
• Follow scheduling protocols and insurance guidelines as needed.
• Communicate professionally and empathetically with patients.
• Maintain accurate records of all communication and scheduled appointments.
• Adhere to HIPAA and privacy regulations at all times.

What We’re Looking For

• Fresh graduates are welcome; prior experience is a plus but not required.
• Comfortable handling phone calls and interacting with clients.
• Good communication skills, both written and verbal.
• Detail-oriented with the ability to stay organized.
• Basic computer skills, including email and web-based applications.
• Willingness to learn and adapt to client-specific billing processes.