Learning & Development Consultant

As a Learning and Development Consultant , you will be joining a team of L&D professionals that drive and support all Learning initiatives for our front-line call centre & retail member centres. You will be responsible for designing and delivering learning and development activities that support and drive the strategic objectives.

This position is being offered as a full time 12-13 month contract, based predominantly at our Collier Pass office, Joondalup.

What will you be doing?

• Make recommendations on processes aligned to current business practice and emerging needs
• Identify and implement the most effective and efficient learning methodologies, with a focus on digital learning practises and face to face engagement
• Assist with the design and implementation of virtual onboarding and training programs to a large audience of adult learners
• Conducting training sessions as required ensuring competence in both in the controlled classroom type environment and in relation to the workplace
• Initiate learning interventions that support change impacts and projects
• Collaborate and continuously improve common methodologies

What you will bring

• Knowledge of RAC Sales and Member Services products, with the ability to apply this experience to design and develop effective training tools and initiatives
• Relevant and up-to-date knowledge of adult learning methodologies and practices, particularly in planning, developing and delivering training workshops and courses
• Trained across Roadside Assistance products and services is desirable but not essential
• Proven ability to engage with multiple stakeholders across diverse locations
• Excellent communication, relationship-building and stakeholder engagement skills
• Strong capability in identifying and assessing learning needs
• Ability to collaborate effectively within a learning team, while also working confidently and autonomously
• Demonstrated commitment to health and safety
• Excellent time management and organisational skills

• Applications will close 9am Tuesday 18th August 2026.
• We encourage you to apply as soon as possible, as RAC reserves the right to close applications at any point.