Medical Virtual Assistant

Job Title: Medical Virtual Assistant

• Position Type: Full-time (40+ hours per week)
• Work Schedule: Monday–Friday, 8:00 AM–5:00 PM Central Time (CST)
• Salary: $6–$7 per hour

Workplace: Remote

About the Role

We are looking for an experienced Medical Virtual Assistant to provide remote administrative support to a personalized allergy and asthma care practice in Dallas, Texas .

This full-time role will focus on prior authorizations, billing and collections, and front office support . Other responsibilities include insurance verification, patient communication, records management, appointment reminders, patient outreach, and general administrative tasks.

We are looking for someone with hands-on medical administrative experience who can communicate professionally with patients and work independently with minimal supervision.

Scope of Work & Responsibilities

Your three primary areas of responsibility will be

1. Prior Authorizations

• Process prior authorization requests accurately and efficiently.
• Follow up on submitted requests and monitor authorization status.
• Coordinate authorization-related information as needed to help support timely patient care.

1. Billing & Collections Support

• Handle billing and collections support, including following up with patients on outstanding balances and collecting payments.
• Maintain accurate and organized information related to billing follow-ups.

1. Front Office Support

• Schedule and reschedule patient appointments
• Answer inbound calls and respond professionally to patient inquiries.
• Provide clear and courteous patient support by phone and email.

Additional responsibilities include

• Perform insurance verification and eligibility checks.
• Organize, manage, and send patient records as needed.
• Make outbound appointment reminder calls.
• Conduct patient reactivation and follow-up outreach.
• Manage email and calendar responsibilities for the client
• Provide general administrative support.
• Take on additional administrative responsibilities as the practice's needs evolve.

Requirements

Candidates should meet the following qualifications

• At least 1 year of experience as a Medical Virtual Assistant.
• At least 1 year of hands-on experience with prior authorizations and insurance verification.
• Experience with billing and collections.
• Healthcare administrative experience; allergy/asthma practice experience is a plus.
• Experience with Meditab or a similar EHR system.
• Experience using CoverMyMeds and Availity is a plus
• Strong spoken and written English communication skills.
• Professional, organized, and detail-oriented.
• Reliable, proactive, and adaptable.
• Able to work independently with minimal supervision.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.