Customer Service Representative (Patient Scheduling) Hybrid

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the

Great Place To Work Certificatio n three times, and as a

B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change.

Details

Work Shift: Night Shift

• Work Setup: Hybrid (2-4x a month onsite)
• Office Address: 9/F SCMC Mall of Asia Arena Annex (MAAX) Building, Pasay, 1300

Key Responsibilities

The

Patient Access and Scheduling Specialist serves as the primary point of contact for patients entering the healthcare system. This role is a blend of high-level customer service and technical precision, ensuring that patient demographics, insurance verification, and clinical scheduling are handled accurately to facilitate a seamless care experience.

Patient Intake & Registration

Coordinate the end-to-end registration process, including gathering demographic information and obtaining necessary consent forms.

Complex Scheduling

Manage high-volume appointment scheduling across multiple clinical departments, ensuring adherence to provider-specific protocols.

Insurance Verification

Perform real-time insurance eligibility checks, obtain prior authorizations, and communicate estimated out-of-pocket costs to patients.

Financial Counseling

Assist patients in understanding their financial responsibilities and facilitate Point-of-Service (POS) collections.

Data Integrity

Maintain the accuracy of the Electronic Health Record (EHR) by identifying and merging duplicate records and updating insurance coverage.

Patient Advocacy

Act as a navigator, providing directions, prep instructions for procedures, and resolving scheduling conflicts with empathy.

Job Requirements and Credentials

Experience

Minimum of 1–2 years of experience in a inbound healthcare account, preferably in Patient Scheduling

Technical Skills

Proficiency in medical terminology and a strong understanding of ICD-10/CPT coding basics.

Communication

Exceptional verbal and written communication skills with the ability to remain calm under pressure in a fast-paced environment.

Epic Experience

• Highly preferred.
• Proven proficiency in

Epic Prelude (Registration)

and

Epic Cadence (Scheduling)

modules or eClinical Works