IT Fleet Analyst

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

The IT Fleet Analyst delivers technical services and IT project execution, working cross-functionally across the Royal Caribbean Group. The position supports ship, island and shore IT teams and contributes to the continuity of 24/7 fleet operations.

Job Description

We are looking for an IT Fleet Analyst , the position supports ship, island and shore IT teams and contributes to the continuity of 24/7 fleet operations. This position will be full-time and remote.

What You'll Do

• Supports IT initiatives by assisting with system deployments, upgrades, configuration, and functional testing
• Monitors data transmission flows, system health, and network connectivity to ensure stable technology operations across multiple global environments
• Analyzes recurring issues and operational data to identify trends, improve service reliability, and champions continuous improvement efforts
• Assists with incident response and resolution by coordinating communication between shipboard and shoreside IT teams. Operates as a bridge between engineering/IT groups and operational teams
• Develops and maintains documentation for technical processes, troubleshooting procedures, configurations, and fleetwide IT standards. Assists with training and guidance
• Collaborates regularly with shipboard IT teams and shoreside groups to coordinate service management activities aligned with ITIL practices, including change, incident, problem, and service management processes
• Option for occasional travel assignments to shipyards, dry docks, and in service ships for project deployments or technical service engagements
• Position will work daily with shipboard IT managers and onboard teams, communicating with peers and other internal team managers or directors for the purposes of escalations and updates
• Some engagement with external vendors may be necessary

What You'll Need

Required

• Prior work experience in a professional environment is helpful
• Work is primarily performed in a professional, air conditioned office environment, seated at a desk and using a computer for extended periods
• Duties are carried out in office utilizing phone, email, and collaborative communication tools to support shipboard and destination IT operations across multiple time zones
• The position requires the ability to manage tasks in a fast paced, service oriented environment, with periodic demands related to 24/7 operational on-site support, including some weekends
• When traveling, work conditions may vary depending on shipyard schedules, onboard operational needs, and project timelines

Physical Demands

• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.