Customer Contact Officer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

• At Acquire Intelligence, our mission is to help business work smarter.
• We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
• Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
• If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
• Advance Your Career - Join us today and be part of a team where your work makes an impact!
• WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here’s what’s waiting for you

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023! )
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your future matters

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra rewards along the way

• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role

Enjoy work-life balance

• 12 Vacation Leaves*
• 12 Sick Leaves*
• 1 Birthday Leave*

A SNAPSHOT OF YOUR ROLE

The Customer Contact Officer supports customers of a leading Australian ticketing and events provider, delivering exceptional service across multiple channels. This role focuses on assisting customers with bookings, inquiries, and event-related concerns to ensure a seamless and enjoyable experience.

YOUR DAILY RESPONSIBILITIES

• Respond to customer inquiries and booking requests across phone, email, chat, and social channels
• Process ticket orders, cancellations, and refunds for events
• Assist customers with event-related concerns and provide accurate information
• Handle customer issues and provide timely resolutions
• Maintain accurate records and follow service processes
• Deliver a high standard of customer experience across all interactions

A BIT ABOUT YOU

• Confident using multiple systems and working across omni-channel support
• Strong communication skills with professionalism across all interactions
• Adaptable in a fast-paced and changing environment
• Strong problem-solving skills with the ability to implement solutions
• Good time management and ability to handle competing priorities
• High attention to detail with a sense of urgency

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever : Smart questions spark smart solutions.
• Entrepreneurial Energy : Think like an owner. Solve like a founder.
• Fast with Intent : We move fast and deliver real results.
• Laugh and Learn : We don’t take ourselves too seriously, just our results.

• What are you waiting for? Come for a career, stay for the fun!
• Join the A-Team and experience the A-Life!