About The Role

Join us as a Production Specialist – Front Office

We’re looking for an experienced Production Specialist to support production management across our front office platforms, ensuring stability, availability and resilience in line with business expectations
This is a highly collaborative and fast-paced role which will see you working closely with global platform and domain stakeholders to ensure the robustness and resilience of the platform
In this hands-on role, you’ll be supporting the bank’s single dealer platform, Digital FX platforms and our e-Trading platforms

What you’ll do

This will be a dynamic front office facing role within our trading environment, requiring collaboration as part of a global follow-the-sun support model starting with Singapore at 6am SGT. You’ll be working on the trading floor directly interacting with Trading and Sales solving time-sensitive technical and business issues

You’ll also be

Supporting incident and problem management, ensuring production stability meets the appropriate quality standards
Supporting delivery of application management and application support along with any requested local business enhancements
Proactively monitoring the system health before APAC business start to help with early detection and response to limit business impact
Working as hands-on SRE to drive automation, toil reduction, observability and other strategic initiatives
Collaborating with platform teams to understand the upcoming changes, helping with rolling-out of those changes including on weekends
Contribute to our Cloud journey
Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
Leading business delivery in the region/global by working actively with the front office business, understanding and analysing business requirements and delivery
Expected to work in the office at least three times per week

The skills you'll need

At least 10 years of hands-on experience supporting trading platforms with understanding of complex trading platforms including electronic trading
5+ years experience of working on the trading floor closely with front office
Hands-on experience of supporting Client facing FX Single dealer platform and Digital FX Trading business
Exposure of working with low-latency electronic trading systems
Excellent coding/scripting skills using Python, Java, SQL
Excellent automation and troubleshooting skills across UNIX and Windows platforms
Hands-on experience of observability using tools such as OpenTelemetry, Grafana, Corvil, Splunk, Geneos etc
Hands-on experience of new and emerging technologies such as: Cloud and Artificial Intelligence
Experience in FX/FI Markets: pricing, trading, risk management. With understanding of products such as Spot, Fwd, Options and NDF’s in FX and Bonds/Swaps in FI
Excellent interpersonal and communication skills with ability to present complex information in a clear and concise manner

Desirable

Technical certifications in areas such GCP, RPA, Python etc
Excellent customer relationship and influencing skills and experience in creating strong partnerships with key stakeholders across all levels of an organisation