About The Role

We are looking for a skilled and detail-oriented Application Production Support Engineer to join our IT Production team. This role is responsible for ensuring the stability, availability, and performance of critical business applications in a production environment. The position requires close collaboration with Development, Infrastructure, and external service providers to resolve incidents efficiently and deliver long-term, high-quality IT solutions.

Key Responsibilities

Application Stability & Availability

Monitor and maintain applications in scope, ensuring high availability and optimal performance.
Actively participate in incident management , including P1/P2 incident resolution, situation rooms, and root cause analysis (RCA).
Identify incident trends and contribute to permanent solutions.
Ensure compliance with ITIL governance and SLA requirements within IT Production.
Execute change requests and application deployments following ITIL and DevOps processes.
Proactively identify and resolve technical issues to support smooth business operations.
Participate in on-call rotations , ensuring 24/7 support for critical applications.

Technical Support & Collaboration

Act as a key point of contact for Development teams, troubleshooting issues and coordinating fixes.
Work closely with Agile/Scrum teams to design, deploy, and continuously improve systems.
Implement upgrades, patches, and new functionalities with minimal impact on end users.

Platform Monitoring & Observability

Implement and optimize monitoring and observability tools in the production environment (e.g., Dynatrace).
Collaborate with Development teams and Centers of Expertise to define effective monitoring strategies.
Promote observability best practices to enable early detection and resolution of issues.

Documentation & Knowledge Sharing

Create, maintain, and update technical documentation, including configurations, processes, and troubleshooting guides.
Share knowledge and best practices with global support teams to improve overall efficiency and service quality.

Additional Responsibilities

Complete mandatory training required for IT Production and company compliance.
Support additional activities as needed to ensure the effective operation of the Center of Expertise.

Required (Expert Level)

Java application servers ( Red Hat JBoss EAP ) and solid Java knowledge (heap & thread dump analysis, performance tuning).
Kubernetes / OpenShift / Cloud environments.
API and API Gateway integrations ( Axway, Apigee ).
RHEL Linux administration.
Monitoring & observability tools: Dynatrace, Grafana, Prometheus, ELK, Jaeger .
CI/CD tools and pipelines: GitLab, ArgoCD, Jenkins, Nexus Sonatype .
Infrastructure as Code: Ansible and/or Terraform .
Relational databases: SQL Server, PostgreSQL .