Customer Service Specialist (Spanish Speaking)

Spanish Speaking Customer Service Specialist

Client Intake, Customer Service & Client Relations

• 📍 Manila, Philippines
• 🏢 On-Site

Help Create Exceptional First Impressions

At FLF, every client relationship begins with compassion, professionalism, and exceptional service.

As our organization continues to grow, we're looking for a bilingual Spanish Speaking Customer Service Specialist who is passionate about helping people, building trust, and providing outstanding support to prospective and existing clients.

If you're an empathetic communicator who thrives in a fast-paced environment and enjoys making a positive impact, we'd love to hear from you.

Why This Role Matters

As a Spanish Speaking Customer Service Specialist, you'll serve as one of the first points of contact for individuals seeking legal assistance.

You'll help guide potential clients through the intake process, answer questions, gather essential information, and provide a welcoming experience that reflects our commitment to exceptional client care.

Your work will directly contribute to client satisfaction, successful case intake, and the overall growth of the firm.

Compensation & Benefits

• Competitive compensation paid twice a month
• Performance-based bonus opportunities
• Ongoing professional development and career growth
• Collaborative, supportive, and client-focused work environment
• Modern office located in Manila, Philippines
• Law benefits

What You'll Do

Client Intake & Customer Service

• Answer and screen inquiry calls and emails from prospective clients.
• Conduct phone consultations to understand potential clients' needs and determine how our firm can assist them.
• Guide prospective clients through the intake and onboarding process.
• Deliver exceptional customer service while creating a positive first impression.

Client Enrollment & Documentation

• Assist clients with completing and signing required intake documentation.
• Process new client paperwork accurately and in accordance with firm procedures.
• Ensure all forms and supporting documents are complete, properly signed, and securely maintained.
• Maintain organized and accurate client records.

Client Relationship Management

• Build trust and establish strong relationships with prospective and existing clients.
• Manage client feedback and reviews while helping maintain a positive client experience.
• Support relationship-building initiatives with referral sources and community partners.
• Protect client dignity, confidentiality, and privacy at all times.

Communication & Coordination

• Understand each caller's needs and route inquiries to the appropriate department or team member.
• Communicate effectively with attorneys, case managers, and internal departments to ensure seamless client support.
• Assist with additional customer service and administrative responsibilities as needed.

What We're Looking For

Required Qualifications

• Fluent in both English and Spanish with excellent verbal and written communication skills.
• Minimum of 3–4 years of experience in customer service, client support, call center, or a related client-facing role.
• Proven ability to provide outstanding customer service in fast-paced and sometimes stressful situations.
• Strong interpersonal skills with the ability to comfort and reassure distressed clients.
• Excellent multitasking, organizational, and problem-solving abilities.
• Ability to think quickly and make sound decisions while maintaining professionalism.
• Proficiency with Microsoft Office Suite, including Word and Excel.
• Comfortable using business software, CRM systems, and standard office equipment.
• Ability to adapt to changing priorities and workload demands.

Preferred Qualifications

• Experience working in a Personal Injury law firm, legal services, healthcare, or other professional services environment.
• Experience handling high-volume inbound calls and client intake.
• Familiarity with legal case management or CRM systems such as Filevine.
• Previous experience in client intake, admissions, or customer onboarding.
• Strong conflict resolution and de-escalation skills.

The Type of Person Who Thrives Here

Our most successful team members are

• Compassionate professionals who genuinely enjoy helping others
• Excellent communicators who build trust quickly
• Organized multitaskers who thrive in fast-paced environments
• Patient listeners who remain calm under pressure
• Detail-oriented professionals committed to accuracy
• Collaborative team players who support clients and colleagues
• Positive individuals who create exceptional client experiences

• Why Join FLF?
• At FLF, our client service team plays a critical role in helping individuals take the first step toward receiving the legal support they need.
• You'll become part of a collaborative team where empathy, professionalism, and exceptional service make a meaningful difference in the lives of our clients every day.

About FLF

FLF is a growing Personal Injury Law Firm dedicated to helping injured individuals and their families obtain the justice and compensation they deserve.

Our success is driven by talented professionals across legal, client services, business operations, marketing, technology, finance, and analytics who work together to deliver exceptional results.

Our Core Values

• Loyalty – To our clients, our team, and our mission.
• Trust – Building confidence through transparency, consistency, and results.
• Respect – For clients, colleagues, and the communities we serve.
• Accountability – Taking responsibility for outcomes, both successes and mistakes.
• Continuous Growth – Striving to learn, adapt, and improve daily.

Equal Opportunity Employer

FLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Ready to Apply?

If you're excited about providing exceptional customer service, helping clients during important moments, and building lasting relationships through compassion and professionalism, we'd love to hear from you.

Please submit your resume highlighting your experience in customer service, client intake, bilingual communication, and client relationship management.