Installations Coordinator - New Build Channel

Smart Energy is one of Australia’s fastest-growing clean-tech and home-electrification companies — helping Aussie households transition to smarter, cleaner, more sustainable energy solutions 🌏⚡

As we continue to scale nationally, we’re searching for a driven Installations Coordinator to optimise our Builder Channel installation operations, ensuring strong relationships, seamless scheduling, and high-quality delivery at scale.

This is a high-impact, hands-on role where your ability to coordinate people, manage priorities, and solve problems in real time directly influences installation performance, builder satisfaction, and overall business outcomes.

Why You’ll Love This Role 💡

• Own and optimise installation delivery across the Builder Channel
• Work cross-functionally with Technical, Logistics, Sales, and Install teams
• Play a key role in scaling a fast-growing national business
• Make a real impact supporting Australia’s transition to clean energy

The Opportunity⚡

The Installations Coordinator - New Build Channel will be responsible for scheduling all "Call Ups" and Installations from our Builder Channel every week. is role focuses on the day-to-day coordination of installation activity, ensuring installers are effectively scheduled, workloads are balanced, and priorities are managed to support smooth, on-time delivery.

You will be accountable for organising daily installer activity and liaising closely with builders to ensure call-up dates are met and installations are completed accurately and on time. The role works collaboratively with the Technical, Logistics, and Sales teams to drive smooth end-to-end delivery and resolve issues proactively.

Please note: This role requires you to be on site Mon-Fri in our vibrant Byron Bay HQ located in the industrial estate - please only apply if you reside in the Northern Rivers.

What You’ll Be Doing 📊

• Confirming future availability of install teams
• Scheduling appointments for the week/day
• Recruiting electricians nationally with a focus on VIC & NSW
• Liaising via phone and email with installers, builder and site supervisors
• Regular confirmations & rearrangement negotiations
• Resolving issues as they arise before arriving onsite and onsite
• Reaching resolutions by defusing and reassuring sometimes frustrated installers and supervisors

About you ⭐

• Minimum 2+ years relevant experience (scheduling, project management, BDM)
• Charm and persuasion - you will need to be able to get your way
• The ability to multitask
• Effective problem solving
• Excellent organisation skills and the ability to prioritise
• Tech Savvy and commercially astute

Bonus Points

• Experience dealing with contractors or trades (Highly regarded)
• Experience negotiating trading terms or contracts
• Salesforce experience
• Experience using Google Sheets or Excel