SaaS Account manager/Customer success (English speaking countries)

SaaS Account manager/Customer success (English speaking countries)

仕事概要

【About Aldagram】<https://poised-ceres-9a8.notion.site/About-Aldagram-Entrance-book-eb5499b3b12e40a48105114054c32db1---------------------------------------【Background】Aldagram> Co., Ltd. (<https://aldagram.com/en/>) is a leading Japanese startup founded in 2019 with the mission "Unlocking Your Value".We offer "KANNA," a Software as a Service (SaaS) project management application that revolutionizes productivity, with a particular emphasis on non-desk workers across various industries such as manufacturing, construction, real estate, and more.Our global expansion journey commenced in July 2022, with a primary focus on the Asian market.We are actively seeking individuals who are passionate about contributing to the South-East Asia growing economy.【About our product 'KANNA'】English version released in July, Thai version in November, Spanish version in December 2022, and Indonesian version in 2025.We have already expanded our business to more than 10 countries globally. As Aldagram continues to grow, we are looking for a talent to lead the Sales for our overseas customers in English speaking countries such as Malaysia, Philippines, United Kingdom.-----------------------------------------【Responsibilities】As a Customer Success Manager (CSM), you’ll be in charge of customers to understand their operations, help them customize KANNA, and work with them to implement KANNA smoothly. You will be accountable for enhancing customer operational efficiency by regularly engaging with customers, providing advice, and tracking customer health scores. Client coverage mainly in English speaking countries.Initial Roles (CSM):• Develop and maintain strategic business relationships with our customers.• Guide customers along their journey to get the most out of their investment in KANNA by advising them through the onboarding, adoption, renewal, and expansion phases of the customer lifecycle• Identifying opportunities for upselling and cross-selling within our existing customer base, and collaborating with the sales team to capitalize on these opportunities.• Tracking and analyzing customer usage patterns to identify potential issues and proactively address them.• Working closely with sales, marketing, and product teams to ensure our customers have a seamless experience with our products and services.

必須スキル

【About Aldagram】<https://poised-ceres-9a8.notion.site/About-Aldagram-Entrance-book-eb5499b3b12e40a48105114054c32db1---------------------------------------【Background】Aldagram> Co., Ltd. (<https://aldagram.com/en/>) is a leading Japanese startup founded in 2019 with the mission "Unlocking Your Value".We offer "KANNA," a Software as a Service (SaaS) project management application that revolutionizes productivity, with a particular emphasis on non-desk workers across various industries such as manufacturing, construction, real estate, and more.Our global expansion journey commenced in July 2022, with a primary focus on the Asian market.We are actively seeking individuals who are passionate about contributing to the South-East Asia growing economy.【About our product 'KANNA'】English version released in July, Thai version in November, Spanish version in December 2022, and Indonesian version in 2025.We have already expanded our business to more than 10 countries globally. As Aldagram continues to grow, we are looking for a talent to lead the Sales for our overseas customers in English speaking countries such as Malaysia, Philippines, United Kingdom.-----------------------------------------【Responsibilities】As a Customer Success Manager (CSM), you’ll be in charge of customers to understand their operations, help them customize KANNA, and work with them to implement KANNA smoothly. You will be accountable for enhancing customer operational efficiency by regularly engaging with customers, providing advice, and tracking customer health scores. Client coverage mainly in English speaking countries.Initial Roles (CSM):• Develop and maintain strategic business relationships with our customers.• Guide customers along their journey to get the most out of their investment in KANNA by advising them through the onboarding, adoption, renewal, and expansion phases of the customer lifecycle• Identifying opportunities for upselling and cross-selling within our existing customer base, and collaborating with the sales team to capitalize on these opportunities.• Tracking and analyzing customer usage patterns to identify potential issues and proactively address them.• Working closely with sales, marketing, and product teams to ensure our customers have a seamless experience with our products and services.

歓迎スキル

【 Preferred Skills 】• Experience managing a customer success team.• Proven track record of improving Enterprise customer satisfaction and loyalty.• Experience developing and implementing customer success strategies. Strong understanding of sales and marketing principles.

求める人物像

応募概要

給与

Determined based on your experience※Only successful applicants will be contacted after screening of documents.

勤務地

Manila (Hybrid role)

雇用形態

Contractor

• 勤務体系
• 試用期間
• 福利厚生