Senior Digital Workplace Engineer

Job Summary

• We are seeking an experienced Senior Digital Workplace Engineer to join our Technology function in GXBank
• In this role, you will lead the administration, security, and optimization of our cloud-first IT
• ecosystem. Our environment is SaaS-based with a cloud-native directory infrastructure (no
• on-premises Active Directory). You will be responsible for end-to-end device management
• across multiple platforms, identity & access integration, zero trust networking, and enterprise
• productivity platforms.

Responsibilities

Cloud Directory & Identity Access Management (IAM)

• Administer and maintain our cloud-native directory service (serving as our primary

identity provider in a non-Active Directory environment).

• Lead platform and application integrations using SSO, SAML, OIDC, OAuth, and LDAP

to enable seamless, secure access across 3rd-party SaaS applications.

Endpoint Management & Device Strategy

• Administer Windows, macOS, and mobile endpoints, taking end-to-end ownership of

device provisioning, patching, OS upgrades, software deployment, and policy enforcement.

• Develop and maintain automation scripts and tooling (e.g., PowerShell, Bash, Python) to improve endpoint provisioning, software deployment, and overall operational efficiency.

Zero Trust & Modern Network Access

• Collaborate with security and infrastructure teams to design, implement, and maintain a Zero Trust Network Access (ZTNA) solution to secure remote access and endpoint connections.

Productivity Suites & SaaS Ecosystem

• Manage enterprise SaaS and DaaS applications, ensuring optimal configuration, user management, and operational support.
• Execute full lifecycle system administration, taking ownership of application onboarding, upgrades, and system consolidations while maintaining clear project timelines, quality standards, and proactive stakeholder communication.

Stakeholder Collaboration & Governance

• Collaborate closely with cross-functional teams and other business departments to align digital workplace solutions with organizational needs, and escalate critical technical issues effectively to the Digital Workplace Manager.
• Apply ITIL-aligned operational practices for incident, problem, and change management to guarantee high platform reliability and service continuity.
• Maintain accurate process, configuration, and operational documentation in strict compliance with enterprise change management procedures.
• Mentor and coach junior engineers, providing guidance, knowledge sharing, and structured support for their technical development.
• Recommend and implement best practices for platform performance, endpoint management, and operational processes to continuously drive team growth, platform modernization, and efficiency.

Requirements

Technical Skills

• Experience: 3–5+ years of hands-on experience in IT systems engineering, modern endpoint administration, or enterprise SaaS application support.
• Cloud Infrastructure : Strong hands-on experience working in a modern, cloud-first environment with no reliance on traditional Active Directory.
• Directory & Federation: Experience with platform integrations and APIs, including Cloud Directory Platforms, SSO, SAML 2.0, OIDC, OAuth, and LDAP.
• Endpoint Administration : Demonstrated expertise managing Windows, macOS, and Mobile devices (including provisioning, patching, software deployment, and upgrades).
• Networking & Security: Practical knowledge or experience implementing Zero Trust Network Access (ZTNA) models and secure remote access strategies.
• Scripting & Automation: Proficiency in scripting and automation (PowerShell, Python, or similar) to improve platform and endpoint operations.
• Monitoring & Observability: Knowledge of systems monitoring, logging, and observability practices.

Soft Skills & Professional Attributes

• Cross-Functional Collaboration: Strong interpersonal skills with a proven track record of working effectively across various departments and cross-functional teams in a fast-paced enterprise environment.
• Analytical & Problem-Solving: Exceptional analytical thinking, troubleshooting, and problem-solving skills under complex operational conditions.
• Communication & Mentorship : Excellent verbal and written communication skills for documentation, stakeholder management, and mentoring/coaching junior team members.
• Continuous Growth & Initiative: A strong desire to learn new technologies, champion platform modernization initiatives, and proactively contribute to team growth and overall operational efficiency