Technology Trainer – Anthropic Enablement

About NewRocket

• NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world's leading
• organizations solve their toughest operations and customer experience challenges and navigate change with
• confidence. NewRocket has been awarded the “2024 BEST Award,” “2024 ServiceNow Customer & Industry
• Workflows Delivery Success Partner (CIWF),” “2023 ServiceNow Worldwide Customer Workflow Partner of the
• Year,” and “2023 ServiceNow Creator Workflow Partner of the Year.” We are #GoingBeyond. At NewRocket,
• people are not just the backbone; they're the heartbeat — we champion diversity, celebrate creativity, and
• support professional growth for individuals and teams.
• NewRocket is recognized as a Top 100 Preferred Partner, backed by a bench of more than
• 50 certified CCAF (Claude Capability & Adoption Framework) practitioners. We specialize in driving enterprise
• adoption and activation of Claude, and in standing up Claude Squads — dedicated, cross-functional pods that
• embed Claude deeply into a client's workflows and accelerate time-to-value from pilot through scaled
• production use.
• Technology Trainer – Anthropic Enablement

• Design, build, and continuously improve 101 (foundational) and 201 (technical/advanced) training

• curricula covering Claude's capabilities, the Anthropic API and developer platform, prompting best
• practices, and integration patterns.

• Develop supporting enablement assets: slide decks, hands-on labs, quick-reference guides, certification

assessments, and recorded content.

• Structure content using sound instructional design principles so training drives retention and behavior

change, not just information transfer.

• Keep curricula current as Anthropic ships new Claude models and platform capabilities, refreshing content

• on a regular cadence.
• Technical Enablement & Delivery

• Deliver engaging live training sessions — both virtual (video conferencing/webinar) and in-person (on-site

workshops, offsites, conferences) — to internal delivery teams, partners, and clients.

• Tailor enablement content to different audiences, from non-technical business users to developers and

solution architects.

• Demo Claude capabilities live, including the API, prompting techniques, and common integration patterns,

and confidently field unscripted technical questions.

• Provide office hours and follow-up technical support to reinforce learning after formal sessions.

Certification & Program Ownership

• Own and evolve NewRocket's internal Anthropic certification program, validating learner proficiency

across 101 and 201 tracks.

• Design assessments that measure real, applied competency rather than passive completion.
• Track certification status, completion rates, and training effectiveness metrics; report on program health to

practice leadership.

Cross-Functional Collaboration

• Partner with Delivery, Sales, Solutions Architecture, and Product teams to identify enablement gaps and

prioritize training that drives adoption.

• Gather and act on learner feedback to iterate quickly on content quality, pacing, and format.

• Travel as needed to deliver in-person training at client sites, offsites, and events (estimated up to 30%).
• Technology & Platform Landscape

• Area Tools & Technologies
• Core Platform Claude (API & Console), Claude Code, Claude in Chrome, Claude in Excel/PowerPoint,

Claude Cowork, Claude Tag (Slack)

• Developer Enablement Anthropic API/SDKs, prompt engineering & prompt caching, tool use / function calling,

MCP (Model Context Protocol), Agent SDK

• Integration & Workflow ServiceNow AI Agents, Slack, Google Workspace, Microsoft 365, MuleSoft, custom RAG

• pipelines Enablement / LMS Docebo, WorkRamp, LearnUpon, Articulate 360, ServiceNow Learning,
• Zoom/Webex/Teams virtual delivery
• Certification & Assessment

• NewRocket internal certification tooling, quiz/assessment platforms, hands-on lab

environments (sandboxed Claude workspaces)

• Content & Delivery Tools: PowerPoint/Google Slides, Confluence/Notion, video capture & editing (Loom, Camtasia),

Miro/Mural for workshops

Qualifications

Required

• 3+ years of experience in technical training, enablement, solutions engineering, developer advocacy, or a

related customer-facing technical role.

• Strong technical foundation — comfort with APIs and integrations, and enough hands-on experience with

Claude or comparable LLM platforms to teach and troubleshoot confidently.

• Proven experience designing and delivering tiered training curricula (e.g., foundational/101 and

advanced/201) to mixed technical and non-technical audiences.

• Excellent presentation and facilitation skills across both virtual and in-person formats, with the ability to

hold a room and adapt on the fly.

• Strong instructional design skills — able to structure content for retention, not just information transfer.

• Anthropic Certified Trainer credential, or willingness to obtain within the first 90 days of employment.
• Clear, structured written and verbal communication; strong cross-functional collaboration skills.

Preferred

• Prior experience training on AI/ML products, developer platforms, or enterprise SaaS tools.
• Experience with curriculum design frameworks (e.g., ADDIE) or adult-learning methodologies.
• Experience building or administering certification or LMS-based programs.
• Background in software engineering, data science, or solutions architecture.
• Familiarity with ServiceNow AI Agents or similar workflow automation platforms.

Core Competencies

• Enablement Program Design: Builds structured 101/201 curricula that take learners from foundational fluency to advanced technical proficiency.
• Technical Credibility: Demonstrates working command of the Claude API, prompting, and integration patterns to earn trust with engineers.
• Live Facilitation: Delivers confident, engaging sessions across virtual and in-person formats, adapting on the fly to the room.
• Certification Ownership: Designs and administers assessments that validate real proficiency, not just attendance.
• Cross-Functional Partnership: Works fluidly with Delivery, Sales, and Product teams to close adoption gaps with the right content.
• Content Craftsmanship: Produces polished, reusable enablement assets — decks, labs, guides — built to scale across the practice.

Equal Opportunity

• NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that
• every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace
• and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed,
• color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or
• mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For
• individuals with disabilities who would like to request an accommodation, please contact [email hidden]