Back-Office Associate

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Process and follow up on insurance claims.
• Review Provider EOBs and identify billing discrepancies.
• Investigate and resolve denied claims.
• Contact insurance companies regarding claim status, payments, and denials.
• Maintain accurate billing records and documentation.
• At least 6 months BPO experience handling a Healthcare Account
• Knowledge of processing insurance claims, including reviewing Provider EOBs (Explanation of Benefits).
• Familiar with insurance denials and the resolution process.
• Experience calling insurance companies to verify claim status and resolve billing issues.
• Good verbal and written English communication skills
• Willing to work onsite in Shaw Blvd, Mandaluyong
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives