About The Role

New City, New York Department

Physician Practice Management_3 Work Shift

Day Work Days

MON-FRI Scheduled Hours

8 AM-4:30 PM Scheduled Daily Hours

8 HOURS Hours Per Pay Period

40 Pay Rate/Range

starting at $135,000

Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including

WORKING TOGETHER

“I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”

Place team success above individual recognition.
Be receptive to new ideas and approaches within my workplace.
Offer assistance generously without hesitation.

EMPOWERMENT

“I will be accountable, responsible, and self-directed in all aspects of my work at all times.”

See projects through to ensure completion.
Problem solve with patients, family members, and other employees.
Follow up to ensure a resolution.

COMMUNICATION

“I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”

Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”?
Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
Use positive communication in my tone of voice, body language, and choice of words.
Respond to e-mails in a courteous manner, with-in twenty-four hours.

APPEARANCE

“I will dress in a manner that reflects a professional and positive image of the hospital at all times”

Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy.
Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors.

RESPONSIVENESS

“I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”

Respond to patient call lights and ask if I can assist. (No Pass Zone).
Respond empathetically.
Apologize for delays and concerns.

EXCELLENCE IN SERVICE

“I will strive to ‘do my best everyday’ in exceeding customer expectations.”

Anticipate and address my patients’, families and visitors needs.
Avoid negativity and exhibit a “can-do” attitude.
“Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.
Exit elevators to accommodate our patients’ first.
Acknowledge people in the hallway by smiling and making eye contact.
Help lost guests and new employees by escorting them to their destination.

B. MISSION/STRATEGIC PLAN

Participates in activities which support the mission of the hospital

C. JOB SPECIFIC COMPETENCIES

Demonstrates the required job specific technical/professional knowledge, skills and abilities. *
Assess to identify high risk patients (physical, psychological and social) sharing with the multidisciplinary team to collaboratively design a care plan with desired outcomes.
Plan healthcare pathways with interdisciplinary care team and intervene when necessary.
Coordinate and monitor the patient and triage for needed services across all service lines.
Provide education, i.e. disease process, treatments, self care skills etc. and support for patient and family.
Directs, monitors and supervises all clinical aspects.
Performs other duties as assigned.

Document on addendum age specific competency.

Highland Medical, P.C. is an equal employment opportunity employer. Highland Medical, P.C. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.