Senior Executive - Customer Service

Key Responsibilities: - Manage end-to-end customer service operations, ensuring timely and accurate response to customer inquiries and service requests Act as the primary point of contact for key clients, maintaining strong customer relationships and ensuring high satisfaction levels Coordinate with sales, operations, pricing, finance, and external stakeholders to ensure smooth execution of services Support the sales team with client servicing, follow-ups, quotation coordination, and order execution Oversee order processing / shipment coordination / documentation, ensuring accuracy and compliance with company procedures Collaborate with internal teams to resolve operational challenges and improve service delivery Maintain regular communication with customers regarding service updates, delays, and resolutions