About The Role

Embark on a journey within the Payments SBU, which positions itself as a trusted partner in the delivery and management of customer-centric payment solutions and value-added services across a local and international payment landscape that is constantly evolving, with new entrants and alternative payment rails joining the ecosystem.

As Payments Product Team Leader , you will be responsible to lead lifecycle management activities across issuing and acquiring portfolios by driving customer and merchant activation, engagement, retention and portfolio optimisation strategies to achieve business and customer objectives.

We are on the lookout for

Job Vacancy: Payments Product Team Leader

Job Family: Customer Relationship Enablement

Career Level: Leading Through Others

In this role you will,

Lead and coordinate lifecycle management activities by translating portfolio priorities into actionable initiatives and delivery plans;
Lead customer and merchant activation, utilisation, retention and reactivation strategies to improve portfolio performance, engagement and profitability across issuing and acquiring portfolios;
Monitor portfolio performance and define strategic actions to improve customer and merchant activation, utilisation, profitability, portfolio quality and customer experience;
Manage and develop the LCM team by setting objectives, monitoring performance, allocating resources, providing coaching and feedback, and building team capability to achieve delivery objectives and enhance individual and team effectiveness;
Oversee customer and merchant lifecycle campaigns and ensure delivery of business and customer objectives;
Lead portfolio optimisation initiatives across issuing and acquiring portfolios by identifying opportunities to improve customer performance, profitability and portfolio value;
Oversee implementation of product enhancements, customer value propositions and lifecycle interventions.
Oversee acquiring portfolio performance by monitoring merchant activity, transaction growth, retention and portfolio quality, and defining actions to improve merchant outcomes;
Identify portfolio risks and emerging issues and coordinate corrective actions with stakeholders;
Monitor customer and merchant feedback, complaints and service performance and sponsor improvement actions;
Coordinate with Product, Marketing, Risk, Operations and other stakeholders to deliver lifecycle management initiatives;
Ensure adherence to governance, regulatory and risk requirements across lifecycle management activities.

To succeed, you will be required to demonstrate the following competencies

Analyse and integrate potentially conflicting numerical, verbal and other information from multiple sources;
Coach and support others in managing their stress levels and sustaining work levels, in light of difficult targets;
Make decisions quickly when necessary and demonstrate the ability to do so on the basis of incomplete information;
Consistently achieving results, even under tough circumstances;
Lead by example and create a positive work atmosphere by focusing on successful accomplishment of objectives;
Manage disagreements with tact and diplomacy at all levels within the organization;
Build partnerships and work collaboratively with others to meet shared objectives.

Click on Career Architecture to explore this career level.

We are looking for candidates who have a minimum of

Either

A bachelor’s degree in Business, Finance, Economics, Information Systems or a related discipline;
4 years of experience in payments, digital financial services or related financial services domains.

Or

6 years of experience in payments, digital financial services or related financial services domains.

A combination of both qualification & experience will be considered.

Should this opportunity match your career aspirations, skills and competencies, click on ‘Opportunity Marketplace’ (Navigation: MPower> Me> Opportunity Marketplace) to complete your online application.

Please attach your updated CV when applying and ensure all information is accurately entered in relevant sections. Any incomplete application will not be considered.

The deadline for submission of application is 24 August 2026 .

The Management reserves the right not to appoint anyone following this advert.