Senior Specialist, Content Innovation & Training

Position Overview

The Senior Specialist Content Innovation & Training shapes how the brand’s visual merchandising vision is communicated and implemented across all retail environments. The role creates visual guidelines, content strategy, and training programs that ensure consistent, high-luxury execution globally.

Key Accountabilities

Visual Guidelines and Brand Standards

• Own the creation, evolution, and governance of global visual merchandising guidelines for jewelry, watches and lifestyle collections ensuring consistency across all store formats and regions
• Translate brand DNA, product marketing strategy and commercial goals into clear visual rules and principles
• Define standards for product presentation, fixture usage, zoning, storytelling, and spatial hierarchy in partnership with the styling team

Training

• Design and deliver structured training programs for VM teams, including onboarding and seasonal launches
• Facilitate workshops and learning experiences that balance creative inspiration with operational excellence
• Create scalable training tools that support global teams while allowing for regional nuance

Collaboration, Innovation, and Leadership

• Act as a strategic partner to VM Styling and design teams
• Lead cross-functional collaboration to ensure VM content aligns with marketing campaigns and brand initiatives
• Manage external agencies or creative partners for content development when required
• Proactively research design trends of luxury retail, visual storytelling, and learning to be communicated and presented to influence and inform the advancement of retail environments

Luxury Products Handling

• Handle and process product requests supporting Global CVM initiatives
• Maintain accurate inventory and reporting of products allocated to the Product Presentation team

Required Qualifications

• 5+ years of experience in visual merchandising, luxury retail, brand education, or creative content roles
• Strong expertise in luxury visual standards and high-end retail environments
• Proven experience creating visual guidelines, training content, and learning frameworks
• Excellent visual, written, and verbal communication skills
• Strong project management and stakeholder alignment abilities
• Adobe Creative Suite, Photoshop

Preferred Qualifications

• Detail-oriented with an uncompromising eye for quality and consistency
• Strategic thinker with strong hands-on execution skills
• Natural educator and storyteller who can translate complexity into clarity
• Collaborative, influential, and comfortable operating across global teams