Senior Manager HR Operations

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title

Senior Manager HR Operations

Job Description

• Overseeing daily HR operations, ensuring they are in compliance with legal and company policies
• Complete oversight of employee life cycle – hire to retire from a process/operations standpoint.
• Custodian of reports & dashboards on all HR metrics and partner with other HR colleagues (HRBP, TA, L&D etc.) in publishing them to various stakeholders
• Familiarity with outsourced HR & payroll operations and services required to execute timely and accurate delivery of HR operations & payroll services to all employees.
• Build strong working relationships with various cross functional teams and stakeholders throughout Human Resources to understand customer needs and deliver exceptional customer service.
• Works with other internal teams regularly to assure complete coordination of onboarding & offboarding, pay, benefits, and compensation activities, while working with Third Party Providers to ensure quality service delivery.
• Ensure HR & payroll records and documentation are maintained in accordance with statutory and audit requirements.
• Builds and maintains effective vendor relationships.
• Support in the delivery of major, complex enterprise projects including HRMS implementation /upgrade, payroll year-end, mergers and acquisitions, compensation planning, etc.
• Evaluate, recommend and drive the process improvement of HR & payroll processes including automation opportunities.
• Provides oversight to HR operations & payroll activities and processing integrity to ensure compliance with all applicable government and regulatory laws, regulations and requirements, and legal or contractual obligations.
• Assists with oversight and provides backup of financial payroll activities, employee and employer deduction disbursements to statutory bodies, etc.
• Manages escalations and delivers timely resolutions to complex HR operations & payroll inquiries.
• Supports HR & payroll-related data conversions and related testing for acquisitions.
• Assists with testing of new HRMS configurations, interfaces and special HR projects, as needed
• Manage a team of HR operations and payroll analysts

Qualifications

• Bachelor’s Degree or equivalent combination of HR education and experience.
• 12+ years of experience in HR operations & payroll roles. Healthcare, Pharma, BFSI GCC background preferred
• Strong knowledge of HR laws and regulations in the Philippines
• Proficiency in HCM systems, payroll, time and absence modules.
• Experience in functioning in HRO, and a shared services environment.
• Intermediate proficiency with Microsoft Office and Excel
• Excellent verbal and written communication skills.
• Knowledge of HR operations & payroll best practices.
• Proven successful interaction with cross-functional business partners and high level of understanding of business operations and internal control concepts.

Location

Quezon City, Bridgetowne GBF Center 1Philippines