Video Analyst I (For Pooling)

ECAM is looking for talented individuals like you! Be the next Video Analyst I .

As our Video Analyst , you must have an eye for detail and a passion for customer service. ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise.

Job Highlights

• -Day 1 HMO for you and two (2) of your dependents.
• -Annual and Performance Based Salary Increase
• -Additional Leave Credits

Duties & Responsibilities

• Check Emails/Voicemails
• Respond to Emails/Phone Calls
• Gather details for incidents
• Enter incidents onto Queue Systems (Airtable/Stealth Hub)
• Process non-complex incidents (Worker Hours, For Reviews, Talk Downs, Open Gate, Last Worker, Video Requests)
• Update AE/AC/Clients
• Inform other departments of issues related to cameras/recordings
• Send final investigation details to AE/AC/QA/Client

Job Requirements

• Ability to maintain the highest level of confidentiality
• Is familiar with working the third shift as this department is 24/7
• Amenable to working in the office as this is a work-on-site setup for select locations
• Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
• Ability to work closely with others
• Computer literate and excellent knowledge of video software
• Ability to follow written and oral instructions
• Adequate spelling and grammatical skills
• Ability to learn new software and procedures quickly
• Ability to compose detailed incident reports
• Ability to manage time and to multitask in a fast-paced environment
• Ability to communicate with clients, Stealth staff, and law enforcement
• Self-motivated
• Must be able to pass a background check

Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer service or related role preferred
• Proficiency in Microsoft Outlook required
• Video editing experience preferred

• Why join ECAM ?
• At ECAM , we invite you to make a difference. Take over a position that creates community impact.
• Get to work with skillful team members and experience limitless growth.
• Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.