Process Excellence Specialist

This opportunity is ideal for experienced process improvement and operations professionals who enjoy creating efficient workflows, improving service delivery, and collaborating with cross-functional teams.

What You'll Do

• Support service deployments and onboarding activities by documenting workflows and ensuring operational readiness.
• Develop, maintain, and improve standard operating procedures (SOPs), workflows, playbooks, and process documentation.
• Analyze existing business processes to identify inefficiencies, risks, and opportunities for improvement.
• Lead and support process improvement initiatives that increase efficiency, consistency, and service quality.
• Facilitate process mapping sessions, root cause analysis, and continuous improvement activities.
• Track project milestones, timelines, risks, dependencies, and deliverables for service launches and operational initiatives.
• Monitor process performance using KPIs, dashboards, and reporting tools to measure effectiveness and identify improvement opportunities.
• Ensure compliance with internal standards, client requirements, and operational governance processes.
• Partner with Operations, Technology, Infrastructure, HR, Quality, and Training teams to implement new processes and support organizational change.
• Assist with onboarding, training, and adoption of new or updated processes across teams.
• Support escalation management by identifying process gaps and recommending long-term solutions.
• Prepare reports, documentation, and recommendations to improve operational performance and stakeholder experience.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Project Management, Marketing, or a related field.
• At least 3 years of professional experience in process management, project coordination, service delivery, business operations, or a related role.
• Experience documenting business processes, workflows, SOPs, and operational procedures.
• Experience supporting project implementations, service launches, or operational transitions.
• Strong understanding of process improvement methodologies and continuous improvement practices.
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and time management skills.
• Experience working with cross-functional teams and multiple stakeholders.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Strong attention to detail with a structured and process-oriented approach to work.

Nice to Haves

• Experience in digital marketing, marketing operations, or agency environments.
• Experience supporting global service delivery or shared services organizations.
• Familiarity with process mapping, root cause analysis, and change management methodologies.
• Experience creating dashboards, KPI reporting, and operational performance metrics.
• Knowledge of project management tools and process documentation platforms.
• Experience supporting continuous improvement, operational excellence, or governance initiatives.
• Experience working with enterprise clients or large global organizations.
• Opportunity to support global marketing operations for a leading enterprise technology brand.
• Collaborative environment working with Operations, Technology, Infrastructure, Quality, HR, and Training teams.
• High-impact role focused on process optimization, operational excellence, governance, and continuous improvement.
• Exposure to global service delivery, large-scale operational initiatives, and cross-functional collaboration.
• Fast-paced environment with opportunities to drive meaningful improvements in business processes and stakeholder experience.