Originations Backend (HOI Specialist)

About the roleWe are looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience. Key responsibilitiesResponding to customer queries in a timely & effective manner via ZenDesk or other customer support toolsDocumenting & logging issues (as well as customer compliments & complaints)Working with customers to help them go through our application flow when requiredTracking customer experiences across online & offline channels using logs, dashboards, and CRM systemsAbout youAt least 2 years (and above) of experience under a US Loan or Mortgage account handling various document review and verification tasksExperienced in customer-facing roles in a loan or mortgage accountSuperb communication, collaboration, and problem-solving skillsProficiency, speed, and accuracy in written communicationFluency, clarity, and good diction in EnglishGreat organizational skills & time management abilitiesExperience using customer communication tools (ZenDesk), task management tools, Google Drive, and EmailDetail-Oriented - we're a financial services company so being correct about the details matterBachelor's Degree or comparable work experience in financial servicesFlexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)Must be from the Philippines