Customer Service Representative

About the role

GDV Business Services Co. is seeking a dedicated Customer Service Representative to join our dynamic call centre team. This is a full-time position based in Taguig City, Metro Manila. As a Customer Service Representative, you will be the frontline of our organisation, delivering exceptional customer support and ensuring every interaction reflects our commitment to excellence.

This role is critical to maintaining customer satisfaction, building loyalty, and upholding our brand reputation in a fast-paced, customer-centric environment. Virtual hiring will be conducted for this position, offering flexibility and accessibility to qualified candidates.

Key responsibilities

• Handle incoming customer inquiries via telephone, email, or chat with professionalism and courtesy
• Resolve customer issues and complaints promptly and effectively whilst maintaining a solution-oriented approach
• Provide product and service information to customers to assist them in making informed decisions
• Process customer transactions accurately and efficiently whilst adhering to company procedures and policies
• Maintain detailed and accurate records of all customer interactions and transactions
• Follow up with customers to ensure their concerns have been fully resolved and they are satisfied with the service provided
• Identify opportunities to upsell or cross-sell products and services based on customer needs
• Meet or exceed established performance targets for call handling time, quality, and customer satisfaction metrics
• Collaborate with team members and other departments to ensure seamless customer service delivery
• Adhere to company policies, procedures, and quality standards consistently

What we're looking for

• High school diploma or equivalent qualification; further education or customer service certification is advantageous
• Proven experience in a customer service or call centre environment, preferably 1–2 years or more
• Excellent communication skills, both verbal and written, with clarity and professionalism
• Strong listening and empathy skills to understand and address customer needs effectively
• Ability to remain calm and composed when handling difficult or frustrated customers
• Problem-solving mindset with the ability to think critically and make sound decisions
• Proficiency in using computer systems, call centre software, and Microsoft Office applications
• Ability to multitask and manage time effectively whilst maintaining accuracy
• Commitment to meeting performance metrics and maintaining high-quality standards
• Positive attitude, professional demeanour, and a team-oriented approach
• Flexibility to work scheduled shifts, which may include early mornings, evenings, or weekends as required

What we offer

At GDV Business Services Co., we value our employees and are committed to creating a supportive and rewarding work environment.

We offer competitive compensation packages commensurate with experience and performance. Our benefits include opportunities for professional development and career advancement within a growing organisation. We provide a structured training programme to ensure all representatives are equipped with the knowledge and skills to excel in their roles.

We foster a collaborative team culture that recognises and rewards outstanding performance. Additionally, we offer flexible working arrangements where possible and prioritise the wellbeing of our employees through various support initiatives. We are committed to creating an inclusive workplace where all employees can thrive and contribute to our success.

About us

GDV Business Services Co. is a leading customer service and business solutions provider committed to delivering exceptional service excellence across diverse industries. We pride ourselves on our innovative approach to customer engagement, our highly trained teams, and our dedication to exceeding client expectations. Our mission is to build lasting relationships with our clients by providing reliable, efficient, and professional business services that drive growth and success.

We operate with core values centred on integrity, quality, teamwork, and continuous improvement. As a dynamic and expanding organisation, we create opportunities for talented individuals to grow their careers whilst making a meaningful impact in a customer-focused environment.

Apply now

Ready to embark on a rewarding career in customer service? We would love to hear from you. Please submit your CV and a brief cover letter highlighting your customer service experience and why you are excited about this opportunity. Join the GDV Business Services Co. team and become part of an organisation that values excellence and employee development.