Full Time Patient Access 80 hours bi-weekly varied day shifts

Job Summary

Serves the needs of patients, associates, and third party payers through the accurate, effective, and efficient completion of Patient Access and Revenue Cycle tasks.

Job Description

Essential Responsibilities

1. Processes pre-registration for all patient types without creating duplicate medical record numbers or duplicate patient account numbers including:

• gathers demographic and insurance information by telephone or during pre-procedure encounter
• enters above data into the EHR
• assembles packet for specific patient type

1. Processes all patient type registrations without creating duplicate medical record numbers or duplicate patient account numbers including:

• scans insurance card(s)
• enters/verifies demographic and insurance data into HER
• runs insurance eligibility
• types and assembles packets for specific patient type
• obtains room assignment by contacting proper nursing unit/bed control
• obtains appropriate signatures on forms
• directs/transports the patient to the appropriate department or unit
• follows through on special diagnosis patients (i.e. infectious patients)
• offers all patients a copy of the brochure “Your Rights & Responsibilities as a Patient”
• completes Medicare Secondary Payer Questionnaires

1. Refers self-pay patients to navigator to convert patients to Medicaid or Health Exchange
2. Provides estimates to patients upon their requests
3. Edits/prepares registrations accurately before passing on to billing
4. Processes transfers and discharges
5. Completes follow-up on signatures, Medicaid eligibility and Medicare Secondary Payer Questionnaires

PBX Operator Responsibilities, in addition to other duties, may

• Operates switchboard and handles announcements over public address system.
• Handles emergency code situations, including overhead paging, in-house paging and contacting the proper authorities.
• Responsible for forwarding mail to discharged patients.
• Receives, records and relays messages for doctors participating in the Physicians' answering service. Contacts other physicians (not connected with the service) as needed by hospital personnel. Utilizes Lotus Notes on-call system appropriately by logging all documentation in Notes. Maintaining "special instructions" including coverage changes, clearing "special instructions" when appropriate. Maintaining on-call schedules.
• Notifies supervisor of all changes and/or problems that should be entered into Lotus Notes on-call system, operators phone book, code guidelines, etc.
• Relays/posts information in all appropriate places.
• Assist in trouble shooting phone and pager equipment as necessary.

Supplemental Responsibilities

1. Assists with scheduling of staff.
2. Maintains supply inventory.
3. Assists with productivity and quality assessment and improvement as assigned.
4. Performs PBX duties as needed.

Education and Experience Required

• High school diploma or equivalent preferred.
• 1 – 3 years of customer service, administrative and/or data entry experience required
• 1 – 3 years of experience in a healthcare environment preferred
• Experience with database software applications desired

Specific vocational preparation includes occupationally significant vocational training or preferred on-the-job computer and switchboard experience. Medical terminology and healthcare business office experience would be helpful.

Work Shift

1st Shift (United States of America) Scheduled Weekly Hours

40